Sr. Systems Engineer – Backup & Recovery – Germantown, MD or remote Full-time position Preference for candidates in MD/VA area Will consider 100% remote – must travel to site 4 times per year SMART IT People has a full-time opportunity with our client, a world class disaster recovery and business continuity solutions provider. Preference for candidates that live within a 1 hour drive to Germantown, MD. Will consider 100% remote but must travel to site 4 times per year. Required skills:
- 5+ years of Industry based experience with data protection technologies and/or Disaster Recovery software:
- 5+ years of Industry based experience in storage, network and/or cloud-based technologies
- Good understanding of virtualization technologies: VMware ESX(i), Microsoft Hyper-V
- Deep understanding of the relationship between RTO and RPO and how to overlay our Technology & Services to accommodate our customer’s requirements
- Familiarity with access control models and network security
- Basic understanding of IPv4 & IPv6, routing, switching, gateway, subnets
- Familiar with Protocols such as NFS, CIFS as well Fibre Channel & iSCSI
- Experience working with monitoring tools and SaaS applications
- Experience in data life-cycle management with IT audit requirements
- Require excellent oral and written communication skills to convey plans, exercises, and activities.
- Ability to prioritize and organize effectively, including working on multiple projects simultaneously.
- Competent in leading discussions advising Sales on services, solutions & design
- Ability to operate in a fast pace, team-oriented and collaborative environment with tight deadlines.
Desired skills:
- Certifications within the Backup and/or Recovery technologies (eg: VMCE, VMCA, ZCP, VCP, etc)
- Advanced use of engineering level tasks with Linux operating systems (eg: RedHat, CentOS, Ubuntu, and SUSE)
- Automation and scripting experience a Plus (eg Ansible, Powershell, Python)
- 3+ years’ experience working in a Managed Services Provider a plus
- Responsible for participating in projects and daily activities that will create and develop new Disaster Recovery and Backup infrastructure architecture, critical organizational initiatives, and the implementation of core infrastructure systems.
- Must possess a comprehensive understanding of IT infrastructure combined with the ability to execute technical solutions that meet the needs of our customers as well as our organization.
- Act as an escalation point within the Engineering team and provide Subject Matter Expertise on one or many core BaaS and/or DRaaS technologies supporting our Service offerings.
- Focused on superior customer service with high energy, professionalism, and welcoming characteristics.
- Provides clear and accurate customer communication(s) in a timely fashion regarding the status of their issue or concern.
- Responsible for development & execution of processes and control systems to ensure the consistent delivery of highly secure & available backup & recovery platforms.
- Completes assigned installs and implementation projects in a timely fashion.
- Develops Infrastructure documentation to accurately reflect the as-built information of the solution design and includes details of our Backup & Recovery environments.
- Provides clear & accurate communications to the participating Sales or project manager regarding assigned tasks to meet implementation deadlines and objectives.
- Develop, validate, and maintain our Infrastructure documentation.
- Participate in team on-call rotation including all-hands on deck situations
- Active participation in customer pre-test planning meetings.
- Close coordination with other internal teams (Network, Mainframe, Power Systems, Hosting, Test Management, etc.) in preparation of events.
- Setup and teardown of infrastructures for customer Disaster Recovery exercises.
- Ability to work pre-scheduled alternate shifts to accommodate customer testing.
- Guide customers with technical best practices, product how-to, product updates, and/or educating customers to maximize their product value.
- Strong ability to work in a highly sensitive and confidential environment including Federal agencies.
- Implement and manage Customer POCs to technical closure
- Work closely with the Sales & Product departments to secure new partners and customers
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IPv4 IPv6 powershell Python nfs cifs Red Hat suse Linux iscsi centos Ubuntu Ansible