[Full Time] Technical Support Analyst – Remote at CaptivateIQ (United States) | BEAMSTART Jobs Technical Support Analyst – Remote CaptivateIQ United States Date Posted 31 Oct, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work Yes Stock Options No Vacancies 1 available At CaptivateIQ, we align companies and teams together through the power of incentives. We reward hard work, and those rewards are not dependent on antiquated software or manual processes. That’s why we’ve created a scalable, flexible no-code solution enabling revenue operation teams to model, automate, and optimize performance incentives thus transforming the world of incentive compensation. We believe that our employees deserve transparency in their success and that they, just like commission plans, should not be forced to fit into molds or templates. Our growing team comes from diverse backgrounds and experiences, creating an open and inclusive organization. In 2020, CaptivateIQ grew our team by 275% — from 20 to 75 employees — and increased our female workforce as a share of our total company by 350%. CaptivateIQ customers have a wide range of compensation plans that can be modeled in various ways on our platform. To ensure our customers are set up for success, we are searching for a passionate new team member to join our Customer Experience team as a Technical Support Specialist. This person will be responsible for delivering real-time support to our customers and will assist in the development of support materials. Responsibilities: Work closely with customers and internal team members to deliver best-in-class support Maintain a high level of customer satisfaction. Effectively translate customer needs into solutions that require knowledge of our product and services Assist customers with data integrations to various sources, including Salesforce, MySQL, Redshift, Snowflake, Postgres, and more Respond to customer’s technical support queries by researching and investigating current configurations and modeling solutions Become an expert in how CaptivateIQ automates customer’s sales commission Expand and improve our existing knowledge base so that it anticipates and addresses customers’ questions about using our platform Train and consult customers on how to become experts with our platform Requirements: Friendly, obsessively customer-focused and service-oriented Strong experience developing and maintaining calculations for large data sets using spreadsheets or database models Highly analytical and detail oriented Ability to work independently in a fast-paced, deadline-oriented environment Proficiency with data: popular CRMs (e.g. Salesforce), BI tools (e.g., Tableau), Data Warehouses (e.g., Snowflake), ERPs (e.g. Netsuite), or subscription management systems (e.g. Zuora) Past experience in any of the following capacities: financial operations, financial planning and analysis, accounting, system administration, customer experience, data science, technology consulting About CaptivateIQ Agile commission software to design, deploy & adapt commission plans. Company Size: 251 – 500 People Year Founded: 2017 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job More Full Time Jobs Business Development Manager Seattle, WA Full Time Lead Product Designer San Francisco Full Time Data Scientist – Pulley Ecosystem San Francisco Full Time Senior Product Manager – Pulley Labs San Francisco Full Time Senior Product Manager – Pulley Ecosystem San Francisco Full Time More Companies Hiring Karate Labs United States NimbleRx United States Respaid United States Automat (formerly lasso) United States Spruce Systems United States BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world’s most innovative companies. Discover Jobs Full Time Part Time Contract Internship Volunteer Companies Candidates Post a Job For Recruiters Our Company News Jobs Database About Us Download App More © Copyright 2023 BEAMSTART . All Rights Reserved. #J-18808-Ljbffr
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