For which tasks (responsibilities)?
Support:
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Reply to reviews on app stores / social media and maintain a friendly atmosphere and company rating.
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Informing development about bugs / issues encountered by users.
SMM | Community:
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Developing and implementing a strategy for social media platforms (Facebook/Instagram).
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Implementing the content plan: briefing, writing texts, maintaining activity by responding to comments, etc.
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Generating ideas (promo codes, giveaways, contests, sales posts, themed calendar events and associated promotions) and implementing activities.
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Evaluating the effectiveness of work (amount of posts, reach, revenue, subscribers etc), creating reports.
What kind of professional are we looking for?
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Minimum 1 year of experience as a community/support manager.
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Willing to perform work on both Community and Support vectors
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Ready to work with our products, initiative, and generation of new ideas.
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Strong communication skills, both written and verbal.
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Proactiveness.
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Good self-management skills, ability to plan and distribute workload effectively.
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Upper-Intermediate level of English/Russian.
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Gaming experience in various genres.
Plus:
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Experience working with AI.
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Experience working with gaming metrics.
Why do we enjoy working here?
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Remote work and the opportunity to collaborate on exciting projects.
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A team of dedicated professionals who are always ready to help in challenging situations and provide friendly support.
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Transparent processes and reasonable management.
The selection process
When applying for the position, please answer the following questions:
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Which gaming projects have you worked on?
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Salary expectations ($).
Support Specialist Social Media Marketing (SMM) Community Manager Artificial intelligence (AI)