WEKA is growing fast! Weâre looking for smart, dedicated, driven individuals that want to help the worldâs most innovative organizations solve complex data management challenges. We envision a future without compromise for our customers, so weâre creating a novel approach to data management thatâs purpose-built for performance-intensive workloads in the cloud and AI era.Weâre a pre-IPO, growth-stage company on a hyper-growth trajectory. Weâve raised $275M in capital and are backed by dozens of leading venture capital and strategic investors. Our flagship product, the WEKA Data Platform, is helping hundreds of the worldâs leading research organizations and enterprisesâincluding eight of the Fortune 50âto achieve first-to-market results with AI, machine learning, and high-performance computing. We invite you to join us on this exciting journey. Our Culture WEKA is growing fast! Weâre looking for smart, dedicated, driven individuals that want to help the worldâs most innovative organizations solve complex data management challenges.
- Everyone at WEKA works so hard, and we come together to do some really amazing things. Itâs a rush to be surrounded by so much talent and brains here.â
- One of the things I love about working at WEKA is that my diverse perspective is really valued and celebrated.â
â Napua Leong, Sr. Manager, Corporate Communications Innovation is in our DNA. Weâre committed to developing next-generation data solutions for our customers that donât require compromises and challenge the status quo. We are aligned on a common vision and work together to find solutions. Individually, we move boulders. As a team, we move mountains. Persist Weâre helping to solve our customersâ most complex data challenges, and we wonât stop until theyâre successful. Grow We strive to hire the best people and help to grow and develop their skills so they can advance their careers. Play We make time to have fun, laugh, learn, and celebrate our successes together. We believe in balancing hard work with time to rest, restore, reflect, and savor a job well done. At WEKA, weâre passionate about helping organizations to overcome complex data challenges and accelerate their innovation, research, discovery, and businesses. We envision a future without compromise for our customers, which is why weâre creating a novel approach to data management that is purpose-built for the cloud and AI era. Our flagship product, the WEKA Data Platform, was architected from the ground-up to harness high performance, next generation workloads like AI and machine learning at scale. Software and subscription-based, it provides consistently epic performance anywhere our customers want to store, manage, and run their data â whether thatâs on-premises, in the cloud, at the edge, in hybrid and multicloud environments, or bursting between platforms. WEKA is a pre-IPO growth stage company on a hypergrowth trajectory that is helping many of the worldâs leading research organizations and enterprisesâincluding eight of the Fortune 50âto achieve first-to-market results with AI and ML. We invite you to join us on this exciting journey. Summary As Senior Designated Services Engineer, you will join a team of the most experienced Dedicated Engineers responsible for WEKA’s Customer Success activities and a big part of our 5 star Gartner reviews. You will be working on cutting edge technologies with the most cutting edge customers. The Designated Services Engineer role is critical to the assigned Account/Sales Team in furthering the WEKA customer relationship and in solving technical problems for our customers. Working closely and collaboratively with Account Team members and customer contacts, the Senior Designated Services Engineer will become familiar with the customer’s business requirements, mission, objectives, technical needs, systems and solutions, environment, and service history. This individual interacts primarily with Staff to Director level employees within the function and the technical team on assigned projects. There may be communication with employees in other functions as required. General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities. The ideal candidate will be an important contributor on assigned projects. Responsibilities Bridging between the customer and Engineering whenever current product features, reliability or documentation do not match the customer’s expectations Resolve technical problems by working with customers and engage with WEKA’s Engineering if required Providing feedback to Engineering and help to prioritize bugs, serviceability, supportability and usability issues Providing support for pre-sales engineers, partners, and resellers Keeping track of WEKA’s systems via our remote monitoring tool, while proactively identifying corrective actions Responsible for ownership, tracking and documenting customer issues using our ticketing system Communicate effectively with employees, customer and partners, ensuring a message that is concise and professional Shares and documents knowledge via FAQ / KB articles, which can be internal or customer facing Manage multiple projects/support cases simultaneously Champion customer issues internally, and represents WEKA externally to our customers and partners Become a subject matter expert in a technology (WEKA or customer technology) Be part of on-call, follow the sun rotation model support as required This position may involve alternative work hours including nights, weekends, and company holidays Regional/Domestic/International travel may be required for this position Requirements: Hands-on experience in supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, cloud etc.) Experience in L3 support and customer interactions for enterprise infrastructure products Experience in developing and optimizing interfaces between business organizations; specifically customer facing problem solving organizations and product development organizations. Proven ability to resolve complex customer problems, and escalations utilizing appropriate internal and external resources and tools. Strong technical troubleshooting, and fault isolation skills in a multi-platform-system-vendor environment Experience Supporting Enterprise Software Solutions and/or applications, including hardware components Ability to triage issues, and effectively escalate them to appropriate engineering groups as necessary Understanding of networking including Infiniband, Ethernet, DPDK, UCX. Demonstration of subject matter expertise and knowledge in cloud/computer/networking/storage. Prior support experience at cloud/HPC related company is desired Minimum Qualifications (Education & Experience) Hands-on experience in supporting Linux-based enterprise infrastructure products (Cloud Applications, Storage, Networking, Virtualization, Security, etc.) Proficient with at least one of the following Cloud Technologies; Amazon Web Services (AWS), Microsoft Azure, Oracle Cloud Infrastructure (OCI), or Google Cloud Platform (GCP). Familiarity with Kubernetes/Containers/LXC technologies Experience in L3 support and customer interactions for enterprise infrastructure products Knowledge of various operating systems such as LINUX, Ubuntu and Windows Technical writing Ability to follow standard engineering principles and practices. Creative approach to problem solving. Minimum 10 years of experience in customer-facing, deep technical problem solving roles Concerned that you donât meet every qualification above? Studies have shown that women and people of color may be less likely to apply for jobs if they donât meet every qualification specified. At WEKA, we are committed to building a diverse, inclusive and authentic workplace. If you are excited about this position but are concerned that your past work experience doesnât match up perfectly with the job description, we encourage you to apply anyway â you may be just the right candidate for this or other roles at WEKA. WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr
Customer success Artificial intelligence (AI) data-management Amazon Web Services (AWS) virtualization Azure Oracle Cloud Infrastructure (OCI) Networking Google Cloud Platform (GCP) ethernet cloud-computing Security Machine Learning lxc Technical Writing Problem-solving docker-containers cloud-platforms dpdk ucx Kubernetes L3 support storage infiniband Customer relationships operating-systems