**Software Engineering Director/Senior Service Delivery Manager – Remote**
**Job ID** 173804BR **Date posted** 03/07/2022
* Rochester, Minnesota
* Full Time
* Remote: Remote
Be challenged to deliver innovative solutions that will change health care.
Mayo Clinics tech culture is rooted in passion for technology, embraces innovative thinking and strives for high performance. Our teams drive change in health care through comprehensive connected health and digital transformation strategies.
Some examples of our major initiatives are:
* Utilizing artificial intelligence and machine learning principles to develop next generation patient centric care systems
* Transforming the practice by applying data science techniques to discover new approaches to health care delivery
* Leveraging Enterprise Architecture to construct integration centricity, promote data liquidity, and provide innovation support
This transformation creates, connects and applies integrated knowledge to deliver the best health care, health guidance and health information to patients, customers, partners, providers, employees anywhere and anytime so the needs of the patient come first.
City Rochester
State Minnesota
Telecommute Remote
Department Information Technology
Description: **Why Mayo Clinic**
Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, youll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where youll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional information please visit . Eligibility may vary.
**Position description**
As a Software Engineering Director (Senior Service Delivery Manager), you will drive the Engineering vision, strategy, roadmap, and execution of Mayo Clinics Patient/Consumer Digital Platforms and Products.
This position will drive the journey of modernizing our digital experience ecosystem, including existing and new Patient Platform, consumer digital products and other engineering areas within Mayo clinic. This role will closely work with other engineering leadership such as Public, Digital Experience (DxP) and Knowledge Management Platform teams.
This role will leverage modern technologies to deliver enterprise-grade systems using microservices using REST and GraphQL and cloud platforms using Microsoft Azure and Google Cloud Platform (GCP), and continuous integration & deployment to move faster at a lower cost.
This role will mentor and lead the Patient engineering teams in close partnership with other part of the digital engineering organization, product, content, data & analytics leaders. In addition, this role will be pivotal in driving our agile, digital transformation with industry-leading product management best practices and a culture of empowered teams.
Major Functions/Responsibilities:
Manage, mentor and grow several full-stack engineering teams across 4-5 different product/platform portfolios.
4-5 years of native iOS and Android or React Native development experience (hands-on or leadership)
4-5 years of web development experience using Javascript frameworks such as Angular or React. (hands-on or leadership)
4-5 years of API development experience (hands-on or leadership)
Participate in architecture and technical design decisions / review critical code implementations
Advance architecture, process and tools through innovation, cutting edge technology and research Drive continuous improvement to engineering quality, capabilities, skills and delivery
Own outcomes of engineering, planning, execution and delivery on complex projects
Measure and improve engineering team performance against KPIs and objectives
Partner and build relationships with product, UX, data & analytics and UX design teams
Recruits, hires, and mentors members and managers of the Patient Engineering teams
Align engineering roadmaps, products and improvements with appropriate product and platform roadmaps
Collaborates across the Digital Engineering team leaders on setting up foundational Engineering best practices and standards.
Experience working and leading on one or many of the public cloud platforms such as AWS, GCP, and Azure
Able to measure organizational progress and health through metrics and results
Manage relationships with suppliers and vendors, and a path for escalating issues where necessary What you’ll be doing.
Build and lead a platform and product engineering team. Including all day-to-day operations, long-term strategy and growth plans, budgeting, hiring/retaining/growing your managers, set performance goals and ensure that the team accomplishes them
Define Engineering strategies and ensure that processes meet the evolving needs of the business
Determine OKRs, project planning, budgeting and resource requirements to accomplish projects and support our growing user base
Manage engineering morale, retention, culture, and performance, by facilitating team outings, online gatherings, career growth opportunities, and psychological safety
Provide professional development, coaching, mentorship, and cultivate emerging leaders for the organization
**Qualifications**
Bachelor’s degree with 8 years of experience, which includes 2 years of demonstrated leadership experience. Experienced with committee and consensus-managed, physician-led organization.
Other Qualifications:
-Requires skill in effective decision making and effective consensus management.
-Strong understanding of finance, IT business processes, budgeting and human resources development.
-Excellent verbal and written communication skills, with the ability to conduct effective communications across technology domains.
-Demonstrated history of continuing education in personnel and administrative processes.
-Experience with personnel management, resource allocation, coaching, and mentoring.
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.
**Additional qualifications**
Bachelor’s Degree in Computer Science or related engineering or technology field
3+ years of digital product engineering leadership experience, with a minimum of 7 years in relevant product engineering space.
Experience leading engineering teams of at least 60+ engineers and 3+ engineering managers.
Experience in managing complex and large-scale digital technology products.
Leadership experience in managing digital engineering space and people.
Established track record of managing onsite and offsite technical resources through the full software/project life cycle.
Experience and background in enterprise software and delivery and representing the engineering function at the highest level of the business.
Experience with building and leading a distributed engineering team
Master’s degree in Computer Science/Engineering or related field.
Experience architecting high-performance, highly available and scalable distributed systems.
Preference for health care experience
Master’s degree preferred with six years of experience. Experience working in healthcare technology. Experience with managing both custom developed and vendor-supplied products and
Coaching Agile Artificial intelligence (AI) Amazon Web Services (AWS) Computer Science Enterprise architecture (EA) Azure remote work Google Cloud Platform (GCP) Mentoring Machine Learning React Architecture microservices offsite resource-management React Native Product management iOS GraphQL Finance REST CI/CD Verbal communication Data Science Financial Planner Recruitment JavaScript Human Resources (HR) integration api-design Android Decision-making scalable systems metrics Written communication skills User Experience (UX) Design Angular Web Developer Leadership High-performance systems