Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
DUTIES:
• Provide consultative strategic and ongoing leadership for planning, development, delivery and coordination of information services and initiatives ensuring they are aligned to the SUD business’ strategic imperatives.
• Partner with broader IT, Digital and Group / Division leadership to ensure we optimize our resources and capabilities, and focus on the areas that matter most.
• Develop a deep understanding of business requirements and be the link between business needs and IT technical roadmaps to ensure that IT delivers value in every initiative / investment we make.
• Provide status reporting to IT and executive leadership, call out and handle risks at the appropriate levels within IT and the business.
• Objectively analyze strengths, weaknesses, and opportunities of current people and organizational capabilities, and resolve appropriate solutions.
• Lead change and resolve creative, cost effective solutions for business challenges.
• Utilize understanding of the long-term vision for all business areas supported, making decisions that support the company’s strategic priorities, and helping shape these priorities through influence.
• Build and evolve the technology roadmap to ensure that our capabilities continuously improve and evolve with the business and digital transformations.
• Identify and lead the development of talent strategies, workforce planning, succession planning and career development for the department.
• Actively evaluate and develop people and organizational capabilities and implement a human resource strategy which accelerates business growth and drives value.
• Responsible for an annual operating budget, and a capital program budget working closely with Finance partners.
• Forecast and plan for future financial needs for existing application management and projects.
• Collaborate within IT to ensure adequate flow of project information, resourcing and budgeting.
• Compare, contrast and benchmark services or costs against others.
Travel: Up to 20% domestic and international travel required.
REQUIREMENTS:
Bachelor’s degree in Computer Science, Information Technology, or related field of study plus 10 years of experience leading IT/Digital teams, including senior-level leadership and reporting, or related experience. Required knowledge or experience with:
• Working in a highly matrixed environment;
• Developing and implementing a Digital/IT strategic plan;
• Customer Engagement digital capabilities;
• Translating technical terminology into terms understandable to management, customers and employees;
• Establishing and maintaining effective collaborations with senior leadership; and
• Team building, organizational and staff development skills.
Information technology (IT) Computer Science digital Customer engagement Director Team Buildings