Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here’s the exciting bit…a day includes
Working alongside both the Marketplace and wider ecommerce teams, you’ll play a central role, working with sellers, internal departments and technical partners to deliver commercial and customer insight. An experienced Analyst with a passion for understanding commercial data, you’ll provide recommendations to the team to help unlock incremental value.
Key Responsibilities
Tracking conversion funnel performance & mapping customer journeys, to help inform ecommerce decisions
Helping with problem solving, issue resolution and troubleshooting, as required
Working with Commercial Finance and Trading team on forecasting, business planning & specific initiatives
Working with Insight to share customer view and market intel (online and sector) more widely
Identifying opportunities for revenue growth & CX improvements
Monitoring and reporting on ecommerce and Marketplace KPI’s, user flow and onsite behaviour, providing recommendations & highlighting ‘pain points’
Daily/weekly/monthly reporting
Conduct on-demand analysis and deep dives’, where needed to support ecommerce projects & sharing insights that are understandable + actionable
Creating automated dashboards, setting benchmarks & measuring impact of changes
Analysing and identifying key drivers of ecommerce performance, trends and customer behaviours
Working with IT to help drive data/reporting improvements, to better understand the full user journey.
Being responsible for supporting and training the team, where needed
This job is a good fit for you if:
You have good communication skills
You are focused on the detail
You are data driven and a problem solver
You can present complex data in a simplified, confident and compelling way
What you’ll need:
Understanding of the digital landscape & experience working within an ecommerce environment
Advanced Excel skills, an expert in Google Analytics and knowledge of Business Objects
Demonstrable skills working with large data sets & databases
Some experience with A/B testing tools would be beneficial
An understanding of website functionality e.g categorization, search, facets & filters,
An eye for detail and the confidence to lead tasks and projects
The ability to effectively organize and prioritize your workload
A flexible approach, with ability to work individually and as part of a team
Here’s what’s in it for you
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world’s largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
Come and be part of something special.
Hours : 37.5 | 9.00am – 5.30pm – Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
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