Düsseldorf University Hospital (UKD) is the largest hospital in the state capital and one of the most important medical centers in North Rhine-Westphalia. The 9,300 employees at UKD and its subsidiaries are committed to ensuring that over 45,000 patients can be treated as inpatients and 270,000 as outpatients every year. The UKD stands for international excellence in patient care, research and teaching, as well as for innovative and safe diagnostics, therapy and prevention. Patients benefit from the intensive interdisciplinary cooperation between the 60 clinics and institutes. The particular strength of the University Hospital is the close integration of clinical and research work for the safe application of new methods. Tomorrow’s medicine is being created at the UKD. Every day.
In our own IT department (Department 05 – Information and Communication Technology and Medical Technology / IKMT) and in the computer centers, all IT tasks for clinical and business applications and also IT aspects from the entire environment of research & teaching, from technical process analysis to strategic planning, implementation and development to operation are covered.
For the D05-IKMT / D05.1 Business Management Systems we are looking for a
IT Organizer (m/f/d) IT Service Management
As part of your job, you will be involved in the introduction, further development and support of our service management system and change management processes and will help to set up the IT service catalog and SLAs. You will analyze the requirements and design the necessary changes.
Your area of responsibility
- Independent introduction, further development and support of projects and IT applications in the service portal, service management and change request management environment
- Requirements recording and analysis as well as process design and implementation, coordination of tests, training and go-lives
- Taking on the interface function between specialist departments and IT
- Support our organization in carrying out the service management processes in practice. To this end, you are the contact person for all levels of the University Hospital
- Ensuring knowledge transfer through communication with our 1st-/ 2nd-level support teams
- Participation in projects and/or taking over the project management of (sub-) projects with different focal points
- Support and advice in process management
Requirements and knowledge:
- Completed training as a computer scientist (university of applied sciences) or completed training as an IT specialist or several years of relevant professional experience
- Significant experience with IT service management systems and change request management
- Knowledge of the use of IT systems for ticket management (OTRS) is an advantage
- Knowledge of ITIL is an advantage
- Knowledge and experience with SAP software and project experience are an advantage
- A high degree of customer and service orientation as well as a competent and friendly demeanor
- An analytical mindset and an independent, solution-oriented way of working
- Strong communicator, reliable, resilient and team-oriented personality
We offer:
- 38.5 hours per week in flexitime
- A qualified induction concept
- In-house training and further education
- All benefits customary in the public sector
- Inexpensive catering options
- Day care center
- Staff accommodation
Remuneration is according to TV-L in pay group 11, taking into account all previous periods.
Applications from women are expressly encouraged. Preference will be given to women with equal aptitude, qualifications and professional performance, unless reasons relating to the person of a competitor prevail.
Severely disabled applicants will be given preferential consideration if equally qualified.
Part-time employment is possible.
Please send your written application with the usual application documents by post or e-mail to the following address within 2 weeks of publication of this advertisement:
or
University Hospital Düsseldorf
D 01.2.1
Reference number: 251E/24
Moorenstr. 5, 40225 Düsseldorf
