Job Title: Head of Operations
Company: Amber Labs
Location: Hybrid, UK
About Us:
At Amber Labs, we specialise in Data Engineering, Cloud, and Analytics Consultancy, dedicated to empowering our clients’ digital transformation journeys. Our mission is to unlock the potential of our clients’ data through innovative strategies that enhance their data capabilities, analytics, and data governance.
Position Overview:
We are seeking an ambitious and results-driven Head of Operations to develop our Revenue Operations (RevOps) initiative, focusing on aligning core operational functions—including sales operations and customer success operations—around critical revenue data. This role is instrumental in sculpting the strategic direction and growth of our RevOps team, thereby directly influencing our company’s continued success and expansion.
Reporting to the Director of Customer Success & Operations, the ideal candidate will possess at least 7+ years of experience in an operations role, with a strong preference for expertise in both customer success operations and sales operations. Experience within the Data, Analytics, and Cloud consultancy sectors is highly desirable.
Candidates should demonstrate a proven track record of successful operations management, showcasing a consistent ability to enhance customer experience throughout the entire sales cycle to bolster revenue growth. A robust analytical and goal-oriented mindset, coupled with strong project management skills, is essential for this role.
Key Responsibilities:
• Leadership and oversight of the Operations Team, encompassing Customer Success Operations, Sales Operations, and newly integrating Marketing Operations into a RevOps framework. This role is critical in fostering a unified approach to operational excellence, aimed at driving efficiency and revenue growth.
• Act as the lead in the development and expansion of our RevOps infrastructure, delivering outstanding enablement and direct support to our Customer Success and Sales teams. This includes optimising customer portfolio management and enhancing sales effectiveness to elevate our market position.
• Create and maintain strong collaborative relationships with cross-functional teams—Sales, Marketing, Finance, and Consulting, to ensure the seamless execution of client solutions and the maximisation of revenue opportunities. This role demands a proactive approach to integrating and aligning departmental objectives with the company’s strategic goals.
• Employ a data-driven methodology to analyse market trends, competitor activities, and customer feedback, adapting strategies to maintain competitive advantage and respond to market dynamics effectively.
• Oversee the establishment and management of key business metrics, utilising reports, dashboards, and in-depth analysis to monitor and communicate business performance on a weekly, monthly, and quarterly basis.
• Provide essential support for administrative functions throughout the sales and customer success processes, including direct involvement in the bid management process to ensure proposals are competitive and aligned with client needs and market demands.
Desirable Skills and Qualifications:
• Previous experience in a managerial role, demonstrating leadership skills and the ability to drive a high-performance operations team to achieve desired business outcomes.
• Excellent communication, interpersonal, and presentation skills, with the ability to confidently discuss complex matters at C-Level.
• Experience of both Direct and Indirect customer success and sales models.
• Results-oriented mindset with a focus on achieving and exceeding revenue targets.
• Strong reporting and analytical capabilities.
• Experience developing high impact strategies to improve effectiveness and drive key metrics.
• Highly analytical and data-driven, with proven ability to use a deep understanding of business metrics to drive outcomes.
• Process-oriented, with the ability to simplify, automate, and improve team effectiveness through process improvements.
• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market conditions.
• Domain experience in Public Sector, and Consulting Services Sales Operations.
• Familiarity with selling into Government sectors, with a strong understanding of government procurement processes.
• Experience using Government procurement portals for bidding and proposal submission.
• Proven ability to collaborate and influence the behaviour of customer success managers, sales personnel, and senior management.
• Strong understanding of bid management processes.
What we offer to you?
• The chance to work in a supportive and growth focused environment and learn from senior subject matter experts whilst also securing a competitive salary and an excellent commission and benefits package.
• We offer a comprehensive private health insurance plan through Aviva, as the well-being of our team is one of our highest priorities.
• We also have a fun rewards scheme with Perkbox, which can offer discounts and freebies on a variety of goods and experiences.
• The chance to work at the forefront of the latest technologies and innovations, on cutting-edge projects and programmes that will allow you the autonomy to work independently.
• To be part of a team that embraces the strengths of diversity and inclusion. A collaborative outlook where your voice and ideas are always heard.
• A platform that will support and allow you to push your own ideas to deliver on projects successfully.
• We believe the best impact is the value we add, not the hours we sit at our desks. We promote a good work/life balance for all our staff and welcome discussions about flexible working.
Interested?
Then please get in touch by applying with your most recent copy of your CV including a contact number and we will contact you directly to discuss further.
We welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. All applications are assessed purely on merit, against the capabilities and competencies required to fulfil the position.
Results-oriented Consulting Key Performance Indicators (KPIs) Customer success Establishing interpersonal relationships Analytical skills Data Engineering Writing reports and proposals Communication Competition analysis cloud-computing data governance Collaboration Influence marketing strategy Analytics Sales Presentation skills Leadership Flexibility Project management