At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. If you are located in Eastern, Central, and Mountain Time Zones, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: Design, develop, program, maintain, and publish reports Make solid recommendations based on the analysis and provide explanations for reporting results for both internal operations and our customers Evaluate, monitor, maintain, and communicate data quality status across assets Ensure processes incorporate sufficient data quality validation within test plans; participate in the testing process, as needed Identify opportunities for process improvement and increased automation to drive efficiencies – prepare justification and provide leadership to implement solutions Support the intraday planning process for Operations, create intraday forecast distributions, compare requirements against available staffing and initiate short term staffing actions to meet service level goals Work closely with management to ensure you understand the uniqueness of Units and the impacts the Data, Claims and Customer care teams have on each other and the business, directly impacting our business’ operational success and growth Perform data analysis and participate in the monthly and weekly operations metric reviews Maintain a high degree of accuracy along with attention to detail, excellent oral and written communication skills, solid interpersonal skills and the ability to always meet deadlines Focus on quality and accuracy of own work Focus on customer experience and client relationships You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 3+ years related experience with reporting in the healthcare industry 2+ years of experience performing report development 2+ years of experience with SQL programming, specifically multiple tables, different joins, aggregation, and built-in-SQL functions 2+ years of experience with Microsoft Excel, macros and pivot tables Demonstrated knowledge of SQL server, or Azure, or Snowflake Proven ability to understand and communicate variances to operations, which include, but not limited to: finances, operational efficiency, productivity, and/or customer service issues Located in Eastern, Mountain, or Central time zone Preferred Qualifications: Familiar with SSIS development, Tableau or Power BI Proven excellent attention to detail and accuracy (specifically focused on calculations, interpretation, and presentation) Proven ability to work productively and proactively in a dynamic, fast paced and constantly changing environment Proven analytical thinker, with ability to quickly grasp complex issues and problem solve Proven solid organizational skills to track requests, deliverables, and meet deadlines Proven ability to work independently and in a group setting to achieve overall departmental goals Proven team player with the solid ability to work with other disciplines across the company Proven dedication to make continuous improvements in all areas of responsibility *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Colorado, Connecticut, New Jersey, New York or Rhode Island Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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