Join Martin’s Point Health Care – an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of “people caring for people,” Martin’s Point employees are on a mission to transform our health care system while creating a healthier community. Martin’s Point employees enjoy an organizational culture of trust and respect, where our values – taking care of ourselves and others, continuous learning, helping each other, and having fun – are brought to life every day. Join us and find out for yourself why Martin’s Point has been certified as a “Great Place to Work” since 2015.
Position Summary
The Senior Business Systems Analyst is responsible for support of software applications utilized within Martin’s Point across multiple business units. They will proactively communicate and collaborate with internal and external business partners to analyze functional and information needs and work with those partners and to deliver defined business results. The Analyst will ensure the needs of their business client are being met as defined and will execute defined activities to ensure that project objectives and milestones are met. They will interact with various departments to ensure that their business partner’s systems meet departmental specifications and work collaboratively to ensure that the organization realizes the maximum benefit from those systems. They will manage potential system problems and requests from end users and will align vendors of the applications as required supporting problem resolution, upgrades, and requests. This role includes interface responsibilities that may include gathering interface requirements, communicating with information system(s) technical representatives to determine detailed message specifications, developing interface descriptions and detailed test plans. The Senior Business Systems Analyst will also be managing enterprise-wide projects.
Job Description
Key Outcomes:
- Examines and evaluates current applications and business requirements.
- Defines configuration specifications and business reporting requirements.
- Performs quality assurance.
- Develops and maintains installation and configuration procedures with supporting documentation.
- Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes. Takes appropriate action to address service interruptions.
- Comprehends table structure of systems to write reports, queries, and macros to assist staff in performing daily operations and ensure integrity of data stored within those tables.
- Reports on common sources of technical issues or questions and make recommendations to internal customers and/or vendors.
- Communicates key insights and findings to internal customers and/or vendors
- Recommends ways to improve monitoring, discover issues and deliver better value to the customer.
- Serves as liaison with the business to ensure application is meeting needs (Tracking requests for change).
- Ensures deadline and budget requirements are met.
- Remains up to date with current technologies and technical developments.
- Serves as expert in Healthcare/Operation/Enabling applications pertinent to their area of support. Including how the application fits into the IT environment, how it supports the business as well as interacts with other applications.
- Provides leadership and mentoring to other business analyst as necessary.
Education/Experience:
- BS or BA in Information Technology, Computer Science or equivalent combination of related education and experience.
- 5+ years of experience in a healthcare or health plan/payor environment supporting related applications.
- Enterprise project management experience preferred.
Required License(s) and/or Certification(s):
- Professional Project Management (PMP) preferred.
Skills/Knowledge/Competencies (Behaviors):
- Demonstrates an understanding of and alignment with Martin’s Point Values.
- Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
- Ability to interact professionally with a diverse group
- Demonstrated interpersonal, verbal, and written communications, operational, team building, and quality improvement skills.
- Ability to design work processes around customer needs and expectations
- Excellent time management skills, able to successfully engage in multiple initiatives simultaneously.
- Strong problem resolution skills, capable of determining when issues need escalation and ensure reliable follow through.
- Strong knowledge of Microsoft suite of products; Excel, SQL, Access, Visio
We are an equal opportunity/affirmative action employer.
Do you have a question about careers at Martin’s Point Health Care? Contact us at:
ms-access system-monitoring Functional Analyst Verbal communication Analytical skills Quality Assurance (QA) Computer Science Microsoft Visio time-management updates Writing reports and proposals Communication Mentoring Information technology (IT) Meeting deadlines Budget management SQL Written communication skills Business Systems Analysis Team Buildings Leadership Project management Microsoft Excel Product management