Service Delivery Analyst – Remote
Department: SOC
Location:
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Since 2009, MindPoint Group has been the cybersecurity firm of choice for the most security-conscious US federal agencies and commercial enterprises.
We’re proud to be one of Inc. 5000’s fastest-growing companies in the country. With several -Best Places to Work- awards under our belts, we have a diverse employee-focused culture, accessibility, and communication between all levels and departments. We have over 4 stars in reviews on Glassdoor.
Come be a part of what we’re building. We use our award-winning recruitment process to seek the most skilled, experienced, and driven information security consulting experts in the industry while simultaneously empowering applicants to determine if MindPoint Group is the right fit for them. We are profoundly invested in selecting the right people to join our team and are equally driven to expand and develop careers long-term.
With positions throughout the US, a role at MindPoint Group promises you:
An opportunity to work within one of the most diverse DC-based organizations
Generous tuition and professional development reimbursements
Mentorship opportunities with leaders focused on your growth
Competitive benefits like 401k matching, 11 federal holidays, etc.
And more!
Job Description
MindPoint Group is seeking a forward-thinking and self-motivated Service Delivery Manager for Cybersecurity Services to lead an exciting and transformative program in support of our US Federal Government customers. This exciting role requires an appetite for learning, superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to work in a highly collaborative work environment. Business acumen in dealing with senior leaders within the Federal Government is important. You will connect with key business executives and technical leaders to develop long-term relationships and a strong customer portfolio. Your main function will be to liaise between customers and internal teams to ensure timely and successful delivery of our services according to customer needs.
What you get to do every day:
Facilitate an evaluation of a federal agency’s information security program requirements, capability gaps, and opportunities for leveraging shared services to fill gaps
Develop a shared service adoption roadmap and project schedule in coordination and collaboration with the provider-s subject matter experts
Develop and manage the project plan and project team to support the timely completion of tasks, deliverables, and milestones
Effectively prioritize and manage multiple projects and deadlines
Project and workflow management, including delegation and action item tracking
Proactively manage risks, issues, and scope changes effectively
Help resolve blockers about both internal and external dependencies
Organize and lead quarterly business review meetings to provide strategic and operational updates on service delivery accomplishments, challenges, and next steps
Provide status updates (e.g., weekly issues, process improvement implementation updates, project status updates, program performance, and risks)
Facilitate service delivery meetings and serve as the central point of contact for the shared service customer
Prepare and present written communications, plans, reports, briefings, and background materials for a wide range of audiences, including federal senior executives
Facilitate relationships to promote customer satisfaction and to sustain and expand business opportunities between the shared service provider and customer
Develop strong relationships with executive managers and sponsors, and become a trusted advisor at multiple levels of management
Ensure client-driven process updates and scope changes are learned and quickly applied by technical teams
Identify creative solutions to resolve all client issues and escalations
Create and maintain process documentation, ensuring that all process changes are documented in a timely manner
Ensure the underlying processes for service execution, fulfillment, and delivery are operating effectively and efficiently
Define and maintain quality standards based on client and internal standards and best practices
Ensure that the team is consistently in compliance with our agreed-upon SLAs
Identify process areas with opportunities for improvement and optimization
Provide efficiency insights that can inform overall capacity planning
Coordinate and manage initiatives and projects aimed at improving the services we provide to our customers – including environment availability and stability, system performance reviews, and improvements.
Qualifications
Applicable US Government Clearance
What skills do you need?
Bachelor’s degree or equivalent combination of education and experience
Minimum of one (1) year of consulting and/or industry experience. It can be Commercial or Federal, but Federal experience is preferred
Client-facing experience
Ability to communicate project requirements, challenges, and opportunities
Ability to apply critical thought processes to develop, recommend, and implement strategies and programs that address team objectives
Ability to embrace ambiguity
Excellent written and verbal communication skills
Strong interpersonal skills and ability to effectively facilitate and communicate at all levels of an organization and across cross-functional teams in a matrix environment
Must be results-oriented, self-motivated, energetic, proactive, and a team player with the ability to think conceptually and strategically
What is ideal?
PMP certification is preferred
Previous experience with or strong knowledge of Cybersecurity or Security Operations centers (SOC), particularly in a managed services environment, is highly desired
Previous experience with or strong knowledge of federal shared services is highly desired
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $70K-88K. However, this does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements and may fall outside of the above-stated range.
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, maternity/paternity leave, mobile phone stipend, pre-tax commuter benefits, the opportunity to participate in our mentorship program, and more!
MindPoint is committed to maintaining a diverse environment. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.
Are you interested in a posted job opportunity but may not check all of the -boxes- for desired qualifications? If so, we encourage you to apply! Our commitment to sustain and champion an inclusive and dynamic community of employees is a high priority!
Text SDA to to apply!
Workflow management Establishing interpersonal relationships business acumen Project Management Professional (PMP) service-level-agreement capacity-planning Information security sda Communication Mentoring risk management Critical thinking Security operations center Cybersecurity process documentation Project management