Work Schedule
Other
Environmental Conditions
Office
Job Summary
The application administrator will handle, configure, and support our Atlassian tools environment. The ideal candidate will be responsible for the administration, customization, and optimization to meet the needs of our organization. They should have solid understanding of both tools, excellent problem-solving skills, collaborate with various teams to ensure the tools are used effectively.
Key Responsibilities
- Coordinate and support instances, including user management, permissions, workflows, schemes, and project configurations.
- Install, configure, and run add-ons and plugins.
- Implement and maintain automation rules using Jira Automation and Script-Runner.
- Work on the external integration with Atlassian products.
- Customize Jira projects, workflows, screens, fields, and other components to meet business requirements.
- Optimize Confluence spaces, templates, and macros to improve user experience and efficiency.
- Develop and maintain custom scripts and reports as needed.
- Provide technical support for Jira and Confluence users, solve issues, and resolve them in a timely manner.
- Perform regular system audits, backups, and performance tuning.
- Ensure systems are up-to-date with the latest patches and versions.
- Build and maintain comprehensive documentation for Jira and Confluence configurations, processes, and standard methodologies.
- Conduct training sessions for users and customers to promote standard methodologies and effective use of Jira and Confluence.
- Work closely with IT, development teams, project managers, and other customers to understand requirements and provide solutions.
- Participate in multi-functional team meetings to gather requirements and provide input on system enhancements.
- Ensure Jira and Confluence are aligned with internal security policies and external regulations.
- Lead user access and permissions to maintain system security.
- This role may require occasional on-call support and the ability to work flexible hours.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- emonstrated ability in administering and configuring Jira and Confluence.
- Atlassian certifications (e.g., ACP-100 Jira Administrator, ACP-200 Confluence Administrator) are a plus.
Skills :
- Proficiency in Jira and Confluence administration.
- Experience with Jira Query Language (JQL) and scripting languages (e.g., Groovy, Python).
- Familiarity with database management and SQL.
- Knowledge of ITSM, Agile, and DevOps practices.
- Strong problem-solving and analytical skills.
- Superb communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on quality and continuous improvement.
