Performs duties associated with our address change service process. Creates various reports, monitors, and facilitates vendor and company communication in a manner which contributes to our clients’ satisfaction.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Creates weekly reports to monitor address and new account number changes.
- Initiates account changes associated with the new post office box.
- Contacts vendors to request that addresses are updated to the appropriate post office box via phone call, fax, or email.
- Creates status and summary reports for account representatives and clients.
- Works overtime as needed.
- Performs other duties as assigned.
SKILLS AND ABILITIES REQUIRED:
- Demonstrated analytical skills.
- Ability to create and manipulate existing reports using various databases and Excel spreadsheets.
- Good organizational and follow through skills.
- Ability to work independently and adhere to established timelines within the department.
- Excellent oral and written communication skills.
- Proficient with Microsoft Access, Excel, PowerPoint, and databases.
MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:
- High school diploma or equivalent required.
- 6 months of customer service or call center experience.
- Transaction processing experience.
APPLICATION PROCESS:
You can directly apply through Cass’s website at Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ms-access PowerPoint Data Analyst Analytical skills Databases Microsoft Excel