**Resp & Qualifications**
**PURPOSE:**
This position is responsible for the support of the software release management function in the organization. The position is charged with facilitating approval processes, providing on-going communications, documentation and process update support for a software development team. This position may include the following duties: execution of the release management processes, assist with development, review and distribution of release deliverables for internal and external stakeholders, creation of emails, release documents, PowerPoint presentations and release calendars.
**ESSENTIAL FUNCTIONS:**
+ Documenting and communicating release content, and publishing release documentation for internal and external stakeholders.
+ Facilitating and coordinating with technical teams for all release related tasks, defect tracking, and other release change activities
+ Develop, maintain, and innovate release management processes, procedures, and standards.
+ Develop and maintain release calendars and timelines.
+ Coordinate with stakeholders, including developers, project managers, QA teams, and end-users, to ensure successful release management.
+ Identify and troubleshoot potential release management issues and provide resolutions.
+ Facilitate approval process for emergency and off-cycle releases.
+ Provide release management guidance and expertise to stakeholders.
+ Extensive use of Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
**QUALIFICATIONS:**
**Education Level:** Bachelor’s Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
**Experience:** 3 years relevant system/technical analysis.
**Preferred Qualifications**
+ Knowledge of Agile/Scrum methodology
+ Knowledge of JIRA
**Knowledge, Skills and Abilities (KSAs)**
+ Ability to motivate self and foster a culture of continuous improvement and agile execution.
+ Knowledge of system or analysis methods and evaluation criteria.
+ Knowledge of software development processes.
+ Knowledge of system analysis tools and techniques.
+ Advanced knowledge of Microsoft Excel.
+ Strong interpersonal skills and ability to work in a team-based environment
+ Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
+ Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
**Salary Range:** $63,432 – $125,983
**Salary Range Disclaimer**
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate’s work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case’s facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
**Department**
Process and Support Services
**Equal Employment Opportunity**
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
**Where To Apply**
Please visit our website to apply:
**Federal Disc/Physical Demand**
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
**PHYSICAL DEMANDS:**
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
**Sponsorship in US**
Must be eligible to work in the U.S. without Sponsorship
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REQNUMBER: 19934
Microsoft Word Jira PowerPoint Agile Microsoft SharePoint Scrum Microsoft Outlook Systems Analyst release-management Software Developer Microsoft Excel