- Strong German AND English language skills
- Experience gained in Service Desk
- Knowledge of quality processes in Service Desk
- Diplomatic, able to handle sensitive data confidentially
- Ability to pay attention to details
- Excellent stakeholder-management skills
- Good time management skills
- Ability for monotony tolerance during ticket control
- Ability to provide verbal and written feedback
- Possibility to improve yourself in a constantly growing organization
- Secure, long-term job opportunity at a stable company
- An above-average salary
- Intensive individual and practical training
- Varied and interesting tasks
- Modern and comfortable working environment (adjustable desk and chair, sports facilities)
- Home office possibility
ALDI-SÜD currently employs more than 149,000 people in 11 countries on 4 continents. Our first stores in Hungary opened in spring 2008. In the years since then, the number of stores has exceeded 145 and the number of employees has reached 4,400.
In our daily work, we trust each other because mutual motivation and solidarity are what drive us forward. We know that only together can we be as good as we want to be. We give our people the space to take responsibility and show what they can do, and the opportunity to become better. Every employee contributes to shaping our future and that’s what keeps us one step ahead. ALDI offers the right environment for anyone who wants to create something new and who is motivated by challenges.
What we offer:
,[Evaluation and analysis of calls and tickets, Contribution to development and maintenance of quality management concepts and systems, Identifying patterns and trends as related to service quality, Maintaining strong work relationship with Service Improvement managers, Providing feedback for Service Desk colleagues on Soft Skill and quality topics, Occasional training delivery and involvement in preparation of new joiners to Service Desk, Providing on-going feedback for Team Leaders and collaborates with the management, Working closely with Training Coordinators to identify and recommend departmental training needs, Cooperation with Knowledge Coordinators to identify knowledge articles in need of revision] Requirements: Service Desk, Quality processes, Diplomatic, Attention to details, Stakeholder-management skills, Time management skills Additionally: Language allowance, International projects, Trainings, Home office, Modern office, Adjustable desk and chair, Sports facilities.
