Company Description
Are you driven to take action and initiative? Are you an effective coach and mentor, able to build trust and rapport with your team and your customers? Do you have a background in managing a sales team in a fully remote, work from home environment?
Join Us.
We’re Sutherland, a global business transformation organization, working with some of the world’s leading brands to enhance their business processes and customer experiences. We’re now seeking a leadership-oriented and self-motivated individual to join us as a Team Manager for one of these customers, a leading Life & Health Insurance corporation.
Job Description
In this position, you will have the opportunity to
* Impact the business by driving results aligned with related performance and business goals
* Develop, train, and manage team members.
* Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
* Produce solid and effective strategies based on observations as well as accurate and meaningful data reports and analysis
* Oversee and manage performance and service quality to guarantee customer satisfaction.
* Develop reports and relay important information to leaders in a timely fashion.
What we offer:
* A competitive salary of up to $55K plus bonus
* Recognition and incentive programs
* Generous PTO
* Medical, dental, and vision benefits, EAP, health and wellness programs, and more
* All equipment
* Advancement opportunities – 80% of our frontline leaders have been promoted!
Qualifications
Our most successful candidates will have:
* Life & Health Insurance License
* Experience and knowledge in sales
* Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
* Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
* Strong customer-orientation when managing communications and issues
* The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
* A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
* Must have experience in sales team leadership
IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
Additional Information
About Us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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