Expected, Salesforce, ServiceMax
About the project, We are hiring a Salesforce/ServiceMax System Administrator who will be responsible for the ongoing support for ServiceMax users at PerkinElmer., , Successful candidate will work across the business to ensure successful performance and achieve committed milestones & outcomes. The technical underpinnings of ServiceMax will be your responsibility. Perform all tasks related to the day-to-day operations of a large implementation of ServiceMax including but not limited to managing users, handling bulk data migration. They will be effective communicators who possess critical thinking, decision-making and problem solving skills.
Your responsibilities, Interact with existing Service Max Support Team to ensure all project milestones are successfully met, Ability to provide application and business process consulting, including training documentation, for implementation of ServiceMax application software, Manage a fast-paced queue of support tickets, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution, Assist in the configuration and maintenance of sandbox environments to facilitate development and QA testing of new features and functionality, Test enhancements to “Salesforce” and “ServiceMax” custom objects, page layouts, workflows, alerts, reports and complex dashboards within “Salesforce.”, Must be able to “think on their feet” and demonstrate a strong ability and initiative to learn
Fluent English, Minimum 1 year of experience with SalesForce OR ServiceMax (configuring, implementing, reporting, testing and training). Experience handling all aspects of CRM & Field Service, case management and platform maintenance preferred, Excellent time management skills, Excellent written/verbal communication skills, Ability to juggle multiple projects/tasks across various user groups, Experience working in a matrixed, global and cross functional Service organizations
Optional, Experience in a Field Service Environment, Bachelor’s degree in Computer Science, Information Systems, Business Administration or Related Field
What we offer, Private healthcare including dental care – MEDICOVER, Life and long-term disability insurance – GENERALI, Gym card – MULTISPORT, Social Fund Subsidies, Home Office allowance, Tuition reimbursement, Referral awards, Internal career development opportunities in multiple business areas, and up to 4 additional days of vacation by length of service in the company
Benefits, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, remote work opportunities, flexible working time, fruits, dental care, no dress code, coffee / tea, parking space for employees, extra social benefits, shopping coupons, holiday funds, sharing the costs of holidays for kids, employee referral program, charity initiatives, extra leave, annual bonus
PerkinElmer Polska Sp. z o.o., When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
