Allow your passion for improving lives to shine in this role where you’ll provide pre- and post-sale technical support in the specialty of routing and switching. You will own services pertaining to networks (Solutions Reviews and Health Checks), Connectivity Service Network (CSN), Hybrid, and Direct Connect Activities – consulting, configuring, implementing, troubleshooting, and maintaining ownership on new services offered from the Hospital Patient Monitoring (HPM) solutions team. Company relocation benefits will not be provided for this position. For this position, you must reside within the Los Angeles area but may be utilized as a West Zone resource throughout the states of Oregon, Washington, Idaho, Montana, Wyoming, Alaska, California, Hawaii, as necessary. Occasional overnight stays and travel by air may be required. Your role: Acting as the subject matter expert (SME) by collaborating and consulting effectively with sales and service partners, as well as customers and healthcare institutions, to ensure successful integration of solutions into the customer IT environment and to achieve overall business objectives; leveraging insights to drive service innovation leads that align with customer needs. Delivering, deploying, and/or integrating software solutions within the purview of the associated domain for complex IT solutions which carry proprietary real-time life critical data and are required to reliably output to hospital IT environments. Participating as a key member of the implementation project and/or support team; fostering collaboration through sharing experiences, information, perspectives, skills, and expertise. Applying industry standard practices and Philips standard implementation to all customers who choose Philips solutions; educating customers to maintain their systems. Resolving technical issues and offering proactive technical support. Practicing strong configuration management and version control. Documenting solutions to ensure support teams and other consultants can participate in support and onward development. Contributing to the collective learning of Philips, seeking to share knowledge globally; assessing and sharing repeatable processes that can be leveraged across multiple projects. Driving continuous improvements of implementation methodology and service offerings based on customer feedback. You’re the right fit if: You’ve acquired 5+ year of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred. Your skills include network configuration and/or troubleshooting experience, and you have obtained the Cisco Certified Network Professional (CCNP) certification. Significant progress toward professional level certifications may be considered. Demonstration of skill sets from completions of one or more of the following courses are preferred: ENCOR – Implementing and Operating Cisco Enterprise Network Core Technologies v1.0 DCAC9K – Configuring Cisco Nexus 9K Switches in ACI Mode v3.0 IP6FD – Ipv6 Fundamentals, Design, and Deployment v3.0 ICM – Implementing Cisco Multicast v3.0 CSCGW – Cisco SIP, CUBEs and Gateways You have a bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours Wear all required personal protective equipment. Philips Transparency Details The pay range for this position is $90160 to $154560.00 The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Read more about our employee benefits. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside within the Los Angeles area. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran
Information technology (IT) Troubleshooting Computer Science Cisco Certified Network Professional