The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. This consultant will be supporting our regional healthcare partner from late November of 2023 to March of 2024. Applicants must reside in the following states: North Carolina, South Carolina, Florida, Georgia, Virginia, Tennessee, Alabama, Mississippi, Kentucky, Arkansas, Missouri. EST standard hours required. Candidates must be able to work directly with TSG’s client on a W2 basis after the C2C contract phase has ended without visa sponsorship or visa transfer. IT Service Desk Analyst Must-Have Skills 3+ years experience with IT Service Desk 3+ years experience at enterprise level companies Passionate about customer service Tier 2 troubleshooting capabilities Remote troubleshooting experience ServiceNow experience Experience resolving technical issues for hardware, software and access Experience with Windows OS, Microsoft Office Applications, Active Directory and general hardware/software Certifications: Network+ or Security+ IT Service Desk Analyst Bonus Skills Associates Degree at minimum, Bachelor’s’ degree preferred Must be in South East United States, State of Georgia preferred Experience with Hospital Systems highly preferred IT Service Desk Analyst Daily Responsibilities Provide customer service assistance for all technical inquiries Resolve technical incidents, problems and service requests Respond to queries via instant message, phone, email and the unassigned service desk queue Provide regular customer communications and updates to incidents and service requests Escalate complex incidents and problems appropriately Assisting in the provisioning of new services, software, hardware and licensing compliance, including distribution Assisting in software and asset inventory Monitor and respond to system alerts and escalations Perform routine checks and maintenance tasks Monitor system backup and replication status Maintain documentation and knowledge base articles Work with other members of technical operations on service requests
