IT Senior Customer Relationship Manager/ Project Manager (Remote Option) Facility Eagle Crest East Building Department Informatics and Technology Schedule- Shift – Hours Full Time – 80 – Day We are looking for compassionate, caring IT Senior Customer Relationship Manager/ Project Manager to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community. Benefits We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer: Onsite children’s care centers (Infant through Pre-K) Free access to fitness centers Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses Job Summary Remote work option. Our IT Customer Relationship Management Team is seeking a highly skilled and experienced IT Customer Relationship Manager with proven customer relationship management and project management experience to support our Deaconess and affiliate customers. As the IT Customer Relationship Manager, you will be responsible for managing the relationship between the IT department and our customers, ensuring their needs are met and providing excellent customer service. In this role, you will work closely with different organizations and departments to understand their technology requirements, provide guidance and support, and build strong relationships. You will be the primary point of contact for all IT-related items from IT ticket status, issue & optimization request management, project planning and implementation, estimate and Statement of Work creation, and many other critical activities. As an IT Senior Customer Relationship Manager, you will play a critical role in delivering an exceptional customer experience. You will collaborate with cross-functional teams to identify areas for improvement and implement strategies to enhance customer satisfaction. Additionally, you will be responsible for managing customer expectations, setting clear communication channels, and ensuring customer needs are addressed in a timely and efficient manner. This is an excellent opportunity for a customer-oriented individual with a background in IT, project management, and a passion for delivering exceptional customer service. If you have excellent communication skills, strong problem-solving abilities, are detail-oriented and well organized, motivated, and have a track record of building successful customer relationships, we would love to hear from you. Responsibilities Build and maintain strong relationships with customers to understand their technology needs and provide appropriate solutions Serve as the primary point of contact for all IT-related issues and requests Collaborate with cross-functional teams to provide guidance and support in the implementation of technology solutions Ensure that customer issues/requests are addressed and resolved in a timely and efficient manner Manage customer expectations and deliver exceptional customer service Identify areas for improvement in IT services and implement strategies to enhance customer satisfaction Coordinate and facilitate meetings for evaluating optimization and project requests; including defining agenda, documenting minutes, and tracking action items Develop pricing estimates and statement of works with defined scope, budget, and timeline Plan, execute, and finalize some projects with project team and stakeholders Develop status reports/dashboards and present updates to customers routinely Work with leadership in developing and implementing new and improved processes and tools to support the IT Customer Relationship Management Team. Mentor team members Qualifications Bachelors’ Degree in CIS/CS, Healthcare Informatics, Health Information Management, or Equivalent Education preferred Proven experience in IT customer relationship management within the healthcare industry Solid experience or knowledge of Epic or an electronic medical record system Why Choose Deaconess? Deaconess Health System is one of the largest employers in the tri-state region, area and is consistently recognized as a leader in healthcare at the state and national levels. Compassion for patients and dedication to the community are core values of Deaconess and have been since our founding in 1892. We value our employees and offer an extensive benefits package . Throughout the Health System, we offer work environments that support professional development and personal success. Come join us and find a CAREER you can love. Why Choose Deaconess? Deaconess Health System is the largest employer in the tri-state region, and operates under the direction of a local board, with a local focus. Deaconess is widely recognized for its commitment to excellence. Named the #2 Hospital in Indiana by US News & World Report for the past five years, Deaconess was also named to the Forbes list of America’s Best Employers in 2022. As our organization continues to grow and expand, we welcome skilled, dedicated and compassionate individuals to join us in delivering The Deaconess Difference: putting people at the center of everything we do, making a positive difference in the lives of our patients, families, employees and community. Not the right fit? Join our Talent Network to opt-in to all our current and future opportunities! #J-18808-Ljbffr
Communication Mentoring project-planning CRM implementation epic Project management