Exceptional customer service skills Excellent verbal and written communication skills in English Strong teamworking skill Basic knowledge of website structure and design including areas such as XPath, Javascript etc. Hands-on experience with support ticketing systems (Zendesk, Jira, Freshdesk, etc). At least one year experience in a Customer Service/Support role, preferably in an IT environment Experience working as part of a remote team (preferred) Import.io is looking for a Senior Application Analyst to join our existing internal Customer Operations team. We visit millions of web pages daily, extracting billions of data points in the process, and occasionally, things don’t go as expected. Our Customer Operations team is our customers’ first contact point. […]
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