Compass Technology Salary: $45,000 – $50,000 (commensurate with experience) Who We Are Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019). Job Summary The IUS Application Support Specialist position is responsible for providing application support and services to Compass Group corporate and field associates. The required support hours for this role are 10amET- 7pmET. Job Responsibilities: Learn the functionality and requirements of the IUS applications including MyFinance, MyOrders, Menuworks, eMorrison, Crothall Applications and other business applications. Respond to support requests from both Compass Group Corporate and Field employees. Troubleshoot and resolve majority of application issues over the telephone support, and ticket submission. Work with developers, IT department and business team members to identify process and/or application improvements. Assess, track, resolve, and report on incidents and provide timely response to support requests, following through to ensure user satisfaction. Communicate issue status and resolutions to end-users. Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction. Work with 2nd level Technology & Business support teams to ensure that incidents are escalated properly and completed. Document issues and resolutions in support Knowledgebase. Job Qualifications: 1-3 years of progressive experience in end-user computing support and application support. Knowledge of Microsoft Windows, Microsoft Office, Apple operating systems. Experience with Internet browsers: Chrome, Firefox and Edge. Knowledge of Office 365 B.S. Accounting, Computer Science, Information Systems, Business, or certificate from accredited technical school is preferred. 2-3 years of Customer Service/Support services experience. HDI Certified Support Analyst (SCA) preferred Must have strong communication and documentation skills. Experience in supporting business applications via phone support. Positive attitude and excellent customer service skills. Field/End-User training experience preferred. Analytical and problem-solving skills Detail-oriented and thorough with documentation. Apply to Compass Group today! Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: 1316103 Compass Technology Michelle Lombardozzi
Detail orientation Analytical skills Artificial intelligence (AI) Problem-solving Microsoft Office remote work Communication Digitalization Mozilla Firefox Call Center Google Chrome Windows Cybersecurity Office 365