Job Description:
Responsibilities:
- nswer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
- May install software or perform hardware testing.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
- ssociate’s degree in computer related field or equivalent training required.
- 7-10 years experience required.
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
- Basic ability to work independently and manage one’s time.
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Mandatory Skills:
- Experience with Azure Data Factory or Cosmos DB, NoSQL Services (any technology that falls in the BI/Database).
- 3+ years’ experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment.
- Preferred Microsoft Experience on top of everything mentioned in the best verse average.
azure-cosmosdb Business Intelligence (BI) Azure Data Factory Databases NoSQL