Hamburg | Full-time | Team Service-& Contact Analytics | Permanent
BI Data Warehouse Analyst (m/f/d)
Are you fascinated by BI systems? Do you love working with numbers and data? Do you enjoy cross-functional collaboration? Then get involved with our 14-strong team in the analysis of company-relevant questions about the contact behavior of our customers. A particular focus here is on service, quality and digitalization aspects. Participate in the testing and application of innovative BI technologies and make the variety of information usable for the technicians.
With us, you can expect flat hierarchies and versatile professional development opportunities, challenging topics with a lot of personal responsibility and a lot of creative freedom. This freedom is also reflected in the work-life balance. Individual working time arrangements and the option to work remotely on a pro rata basis are part of our everyday practice.
Benefits:
35.5 hour week
Company pension scheme
30 days vacation and additional days off on 24.12. and 31.12.
Capital-forming benefits
Lifetime working time account
Subsidies for the Germany job ticket
Company sports
Flexible working hours
Proportionate home office
Mobile device
TK job bike
Your tasks
- Identify and analyze interactions between customer behavior & service standards across channels and topics & provide recommendations for action
- Design and further develop the content of our dispositive analysis options together with the specialist departments and the BI Competence Center
- Tapping into diverse data sources for new analysis approaches and structuring and integrating them for reporting and forecasting purposes
- Create and address regular and individual analyses and reports for KPI-based performance assessment
- Perform complex database queries and tests to ensure data consistency and integrity
Your profile
- Successfully completed studies with a focus on IT, (business) informatics or economics or a comparable qualification
- Several years of professional experience in the field of BI/data warehouse (preferably SAS and IBM Cognos) with relational and multidimensional databases
- Very good knowledge of SQL and experience in the use of programming and macro languages – knowledge of Python would be an advantage
- Knowledge of data exploration and modeling as well as experience in data management on data quality and data protection aspects
- Strong conceptual thinking skills with an eye for the essentials and the ability to present complex issues clearly
- Excellent German language skills, at least at level C1 according to the Common European Framework of Reference for Languages
Have we piqued your interest?
Then we look forward to receiving your online application stating your starting date and salary expectations by 15.07.2024 at tk.de/jobmarket.
Reference code: TK23239
We are proud to be a health partner at the side of our around 11 million policyholders. 15,000 employees shape progress and make us a high-performance health insurance company. We grow through the ideas of our employees – innovation and service are at the heart of this.
Techniker promotes the professional integration of people with disabilities and gender equality. We stand for equal opportunities, development opportunities and respectful treatment!
Employment is also possible on a part-time basis.
Your contact:
Thomas Kretzmann
team leader
Tel. 040 – 69 09-28 03
Nicole Singler
Recruiter
Tel. 040 – 69 09-5765
Benefits of the TK
Career page of the TK
twitter.com/tk_karriereteam
facebook.com/tk.karriere
Business Intelligence (BI) data-modeling SAS Business Analyst Information technology (IT) SQL data-warehouse Python economics Cognos