The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
- Validate the incoming change requests (e.g. infrastructure, network in IT service operations)
- Working in various ticketing systems (SNOW etc.)
- Monitoring Functional Mailboxes and processing incoming e-mails
- Cooperation with the Change Managements, Technical support units and other stakeholders during the whole change lifecycle
- Facilitate meetings with resolution team and customer
- Responsible for successful planning, execution, and completion of changes
- Monitoring the processes and make improvement suggestions
- Act as a single point of contact of different customers (escalation handling, investigation of process gaps, process owner)
- Taking part of internal and customer projects
- Supporting presales activities
- Responsible for effectively communicating to stakeholders at all levels – from leadership to individual contributors – to keep them informed and engaged as necessary
- Provider management (act as an interface between the provider and the customer with the focus of the customer processes, the contract and SLAs)
Qualifications
- German and English (at least B2)
advantage:
- Service Now knowledge
- at least 2 years experience in IT operations
Additional Information
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
