Employment Type:
Full time Shift:
Description:
POSITION PURPOSE
Establishes and maintains a consultative partnership with a clinical business area/user client providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. Serves as a primary contact and resource by representing and interpreting clinical client needs to technical staff and ensuring solutions meet overall business needs and expectations. Possesses the ability to quickly understand the clinical business operations and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement. Work activities require competency in the clinical application supported. Strong communication and facilitation skills are needed to interface with varied specialized interests and audiences, and solid analytical and problem solving skills to effectively develop solutions to application / process issues and maximize application capabilities in order to meet clients business needs. At this level, the position requires a high degree of independence and is viewed as a trusted resource to clinical clients (i.e., physicians, nurses, pharmacists, etc.) and other team members. Incumbents have generally functioned in the capacity of a “super-user.” Works with enterprise, regional or local level clinical applications that may be deployed across multiple ministries organizations and geographic locations.
ESSENTIAL FUNCTIONS
- Interfaces with clinical client/business owners (i.e., physicians, nurses, pharmacists, etc.) to understand, define and translates business requirements into functional specifications. Serves as a liaison between the client and the technical support staff. Works extensively with the clinical group at home office (Clinical Operations Improvement and Patient Care Services).
- Researches and evaluates operational/functional area work-flow, investigates practices, processes and procedures; meets with decision makers and clients to define business requirements. Analyzes current business system issues and develops process improvement and participates in best practice. Provides guidance in the alignment of learning strategies for new projects and process improvement initiatives.
- Works with clients to define business problems/issues and desired outcomes. Develops recommendations on alternative approaches and possible opportunities, while determining impact and long-term viability of solutions.
- Develops and maintains medium to complex detailed project plan outlining steps and timetables for completion; conducts process flow mapping and gap analysis; assists with conversion initiatives; cutover preparation and testing; monitors project progress and provides status reports to management and clients. Develops detailed functional specifications and training documentation.
- Facilitates meetings, demos and training sessions with clients either in person (one on one individualized session), synchronous (on-line live), interactive simulations, e-learning, e-mail, phone or other delivery methods and techniques. Works with clinical clients (i.e., physicians, nurses, pharmacists, etc.) to implement new/upgraded applications and provides guidance and training to ensure a smooth transition. Provides significant interactive and collaborative partnerships with the clinical group at home office (Clinical Operations Improvement and Patient Care Services).
- May provide training readiness for specific clinical application implementations. Conducts needs assessment to determine training solutions; designs, modifies, or assists in the development of customized educational programs. Prepares materials, guides, job aides learning modules; conducts training utilizing various delivery methods and techniques. Provides on-going evaluation of learning program effectiveness and recommends program content revisions.
- Plans, coordinates and monitors testing events. Develops test plans; creates test scripts and facilitates testing involving other TIS team and clients. Develops on-call support materials and job aids. May participate in domain regression testing and preparing domain for training readiness.
- Monitors and provides support to team members in resolving customer and on-call issues and meeting project deadlines. May mentor other less experienced team members, which may include training, delegating tasks and providing assistance.
- Performs system builds and maintains profiles; conducts master file maintenance; and updates tables. Performs functionality testing of new releases and changes to vendor software applications. Performs file / table audits to ensure integrity.
- Troubleshoots and analyzes moderately complex clinical application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Research and respond to customer issues (i.e., break/fix).
- Develops and maintains clinical user client (i.e., physicians, nurses, pharmacists, etc.) relationships and customer service in order to support business needs. May provide appropriate learning solutions, methodologies, processes, standards and best practices in order to meet business objectives, competency assessment requirements, clinical workflows, etc. and to enhance skills while improving the quality and delivery of products and services.
- Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.
- Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
- Performs other duties as assigned.
- [pay range $72,657.3489-$108,986.0234]
MINIMUM QUALIFICATIONS
- Bachelor’s degree in healthcare or information technology and a minimum of three to five (3-5) years of related experience or an equivalent combination of education and experience. Work experience is typically gained by working in specialized healthcare field or supporting a clinical information system.
- Intermediate proficiency with Windows based applications (Word, Excel, PowerPoint). Knowledge and experience with instructional design/development authoring tools and data structures preferred.
- Three (3) to five (5) years knowledge and experience supporting healthcare clinical software applications and interfaces. Some understanding of system integration.
- Prior experience functioning as a “super-user.”
- Ability to meet project deadlines and take on project lead role.
- Ability to interpret clinical regulatory requirements and accreditation standards and apply to application.
- Good analytical, technical, problem solving skills and technical aptitude.
- Ability to represent the team in customer and inter-team meetings, present information and provide consultative advice. Ability to effectively facilitate and lead group sessions and translate technical issues into business terminology.
- Ability to create functional specifications
- Ability to meet deadlines and set priorities.
- Ability to obtain and exchange information.
- Ability to work independently on a day-to-day basis.
- Excellent interpersonal, facilitation and customer service skills. Ability to interface with various internal business analysts, hospital client users and external vendors.
- Ability to develop and deliver learning programs for the effective utilization of specific clinical applications. Knowledge and experience in at least one learning modality specialization, i.e., instructor led, synchronous, e-learning, print, etc. preferred. Knowledge of and experience with adult learning methodology and techniques preferred.
- Good organizational skills and attention to detail.
- Good written and verbal communication skills.
- Must possess a willingness to learn and develop skills.
- Must possess a willingness to work in teams and with direct supervision.
- Must be comfortable operating in a collaborative, shared leadership environment.
- A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Microsoft Word Teamwork PowerPoint data-structures Verbal communication Analytical skills Establishing interpersonal relationships Attention to details Customer service integration Facilitation Collaboration Written communication skills Windows Healthcare industry Leadership Microsoft Excel Organizational skills