Customer Data Analyst at Thyssenkrupp #vacancy #remote

thyssenkrupp is an international industrial and technology company employing around 100,000 people. Across 48 countries it generated sales of €38 billion in fiscal 2022/2023. Backed by extensive technological know-how, the businesses develop cost-effective and resource-friendly solutions to the challenges of the future, mainly in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. Under the thyssenkrupp umbrella brand the company creates long-term value with innovative products, technologies and services and contributes to a better life for future generations.

In the Hungarian development center with our engineering team of 1000 we are present as an innovative and significant partner in one of the fastest growing and most exciting segment of the automotive industry, in the field of electromechanical steering systems. With outstanding quality and high-tech developments we meet the needs of renowned car manufacturers and our developments can be found in 25 % of the manufactured cars all over the world. Our engineers work on new challenges that can change the future of automotive.

Customer Data Analyst

Tasks

The main target of the warranty data analyst is to report the warranty status from all customer to the top management.

  • Regular monitoring and download of supplier warranty data from the customer portals
  • Report of current warranty quality costs to the top-management
  • Create quality cost forecast based on given data
  • Analyze warranty data for outliers and irregularities and clarify those with the customer
  • Compare real versus planned key performance indicators, e.g. warranty costs, layer line diagrams, supplier cash-backs
  • Initiate and track counter measures in case of target deviations
  • Match data of parts under analysis from customer portal to internal claim and analysis (CAC) data
  • Responsible for defining processes

Competences

  • Full competences to perform the above defined tasks
  • 3-5 years of experience in similar position

Skills

  • Advanced Excel skills, e.g. Pivot tables
  • Programming of scripts in Python is beneficial
  • Knowledge of following quality standards: IATF 16949, VDA Schadteilanalyse Feld, GS 95004
  • Language skills: English, German

We offer

  • A modern office in the 11th district is waiting for you to support your creativity with fun community places, cafe rooms, an own cinema and a skybar
  • You can be part of a successful and growing company in the field of technology
  • We support you with flexible working hours and home office opportunity (60 % of the working time in many of our positions)
  • Competitive salary and wide range of other benefits (cafeteria & bonus) are provided to you
  • You can learn new languages in small groups, selecting from 5 languages
  • We organize leisure time activities (board games, sport activities)

Thyssenkrupp Components Technology Hungary Ltd. Daróczi str. 1-3., H-1113 Budapest   |  Phone: +36 (1) 505-9159  |  Fax: +36 (1) 505-9101  |  

pivot-table Python Microsoft Excel

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