For which tasks (responsibilities)?
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Improve existing and implement new processes and best practices in our budding support department;
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Answer players’ inquiries related to tinyBuild games via a ticket system (Zendesk or other);
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Respond to player inquiries on multiple channels;
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Escalate cases when and where needed;
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Create FAQs;
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Provide/assist with sentiment reports;
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Maintain and expand our help center;
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Build deep knowledge of tinyBuild games;
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Work closely with our QA and development teams.
What kind of professional are we looking for?
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Proficient in English (C2);
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At least two years of experience in customer support;
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Solid time-management and problem-solving skills;
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Proficient with Windows and various consoles, general tech savviness
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Customer support mindset: empathetic, friendly, with a genuine desire to help people.
Would be an advantage:
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Experienced in managing small support teams, ticket QA, and writing SLA;
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Good sense of humor, passionate about gaming;
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Experience with tools such as Zendesk, Jira/Confluence, and task management tools;
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Proficiency in other major languages (such as Russian, Brazilian Portuguese, Chinese, etc.).
Why do we enjoy working here?
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Professional development courses, game dev conferences, and other events;
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Flexible work schedule;
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Possibility to work remotely;
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Unlimited paid vacation and paid sick leave;
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Two weeks of corporate holidays simultaneously for the whole team (one in the summer and one during the Christmas and New Year celebrations). This allows you to have a complete break from your tasks and any communication with your team;
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Corporate hardware.
