Who We Are & What We Do: Branching Mindsā mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 1,500,000 students across 200+ districts from over 30 states, our vision is to be the most impactful national K12 school district solution for achieving high-fidelity RTI/MTSS; consistently demonstrating our ability to save teachers’ planning/documenting time, improve outcomes of our students, and eliminate achievement gaps. As a startup, we donāt have to play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit corporation. We get to prioritize our mission > profit, and the means of getting there is just as important as the ends. We err towards self-management, transparency, collaboration, initiative, and giving a damn. If using innovation to reimagine education in service of equity energizes you — join our team! The Calling: As a Data Implementation Specialist, you will be responsible for successfully onboarding new Branching Minds customers with data implementation and platform configurations. You will ensure that all aspects of the process are completed successfully, accurately, and efficiently. This includes working closely with the customer as well as other internal teams at Branching Minds to foster a holistic support process for Branching Mindsā customer needs in a seamless implementation process and exceptional customer onboarding experience. What You’ll Do: Guide customers through the data implementation and platform configuration process as part of new customer onboarding Work closely with designated customers to understand their unique goals, data ingestion, and platform configuration with the ability to translate the needs to the appropriate data requirements and features within Branching Minds Create, execute, and modify data implementation plans to meet the unique needs of customers while collaborating with internal teams for a seamless customer experience Connect customer rostering, assessments, student tracking systems, and other data to the Branching Mindsā platform Maintain a regular cadence of customer communication regarding the data implementation process, data ingestion status, and platform configuration Monitor and track data ingestion and platform configuration changes to leverage insights from the analysis to develop and refine the customer experience by identifying pain points and possible solutions Gauge new customersā data complexity throughout the implementation process in order to properly triage, troubleshoot, and problem-solve issues while proactively identifying and escalating potential risks Act as a liaison between district partners and internal teams, advocating customer needs and communicating feedback to improve process, product, and services Maintain accurate and up-to-date tracking documentation for each customerās data implementation process Attend pre-sales meetings and consultations for potential customers, as assigned Accept and complete other duties, as assigned Requirements Why We Want You: Knowledge of and ability to interpret EdTech technology and data (rostering methods, data ingestion methods, assessments, behavior data, and attendance data) Effectively translate data and technology concepts to a non-technical audience Proactively problem-solve in order to efficiently resolve data concerns, data discrepancies, and platform configuration issues in order to mitigate risk Exceptional time management skills in order to prioritize multiple needs while keeping projects on track to meet/exceed expectations Proficient knowledge of various technology systems High attention to detail Strong written and verbal communication skills and professionalism with internal and external stakeholders Excellent interpersonal skills; capable of establishing good rapport with customers Comfortable with the dynamic, fast-paced culture of a startup, and able to remain organized when faced with multiple priorities Passionate about improving education and committed to equity of success for all learners Eager to enhance and grow your technical skill set Lucky Us If You: (No biggie if you donāt) Have prior experience working in a customer experience, customer-facing, project management, or data implementation role Have previously worked in K-12 and/or EdTech Interview Process: If we are a match, you can expect a total of 3 steps in the interview process after the initial application 30-minute Phone Screening with the Director of Onboarding & Implementation 60-minute Asynchronous Skills Interview facilitated by the Director of Onboarding & Implementation and members of the Data Implementation Team and other internal teams which will include a data activity and short writing prompts 60-minute Group Interview with members of the Data Implementation Team Estimated Timeline: 2 months from application to offer Benefits What We Offer You: Check out our Benefits & Perks Fully remote! Base annual compensation for this role is based on experience, level of expertise, and geographic location An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and students. In Our Own Words We Are… Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, āBest Idea Wins,ā Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots. Our Commitment to Diversity, Equity & Inclusion At Branching Minds, a diverse, inclusive, and equitable workplace is one where everyone, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, professional and life experiences, disabilities and abilities; feels valued and respected. We are proud to be an equal opportunity employer that is committed to continuing to create a diverse, inclusive and equitable environment. Our Commitment to People with Disabilities Branching Minds is committed to disability inclusion, and to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at
Customer Experience Establishing interpersonal relationships EdTech time-management Project management