Overview JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,250 employees strong, all focused on customer success. For more information, visit At JAGGAER, we strive to continually provide our customers with the highest level of service and expertise theyāve come to expect in a changing world. A key part of this mission is ensuring we have optimized solution design ā and to do that, we need qualified and dedicated Delivery Solution Architects. Preferred candidates will be skilled at identifying customer pain points and translating those into technical solutions to solve company problems. The Solution Architect will be deeply involved in daily work cross functionally, regularly interacting with both client and internal stakeholders and subject matter experts. In addition to leading the technical delivery of outstanding JAGGAER solutions for our clients, there is a level of Professional Services pre-sales responsibilities required to work with our Software pre-sales team and our clients to scope out the high-level technical solutions required to meet their specific objectives. Principal Responsibilities
OBJECTIVES OF THIS ROLE: ā¢ Streamline delivery by ensuring technical feasibility and optimization of designā¢ Engage with stakeholders both within Professional Services and cross functionally to update processes and documentationā¢ Drive organization-wide process optimizationā¢ Evaluate existing and emerging technologies/new products on a regular basisā¢ Participate in NPI processā¢ Provide feedback cross functionally to improve solution delivery RESPONSIBILITIES: ā¢ Develop an understanding of our existing JAGGAER solutions and IT infrastructure to enable guidance of best path to deliver client solutionsā¢ Design, implement and guide through solution delivery for JAGGAER clientsā¢ Connect with subject matter experts (SMEs) to identify problem areasā¢ Propose solutions to address client challengesā¢ Develop cadence with product and development teams to ensure feedback reciprocityā¢ Engage with stakeholders both within Professional Services and cross functionally to update processes and documentationā¢ Ensure comprehensive solution design documentationā¢ Partner with teams across business functions to drive organizational efficiency and customer satisfaction Position Requirements SKILLS AND QUALIFICATIONS: ā¢ Proven work experience as a Solution Architect or similar role (Principal Solution Consultant or Technical Consultant)ā¢ Previous project management experience a plusā¢ Understanding of process optimization and deploymentā¢ In-depth understanding of SaaS technologies and solution landscapeā¢ Sound knowledge of various operating systems and databasesā¢ Strong interpersonal and client- facing skillsā¢ Excellent verbal and written communication skillsā¢ Effective organizational and leadership skillsā¢ Exceptional analytical and critical thinking skillsā¢ Bachelorās degree in Information Technology or Computer Science is preferred WHAT WE OFFER: We strive to support our employees & their families. Your health & well-being are essential. JAGGAER offers a variety of programs to help you manage your overall wellness and be your best self. At JAGGAER, youāll find great medical plans, adoption benefits, wellness reimbursement, generous parental leave, 401(k) match, a flexible work environment, no limit on vacation days for exempt employees, and much more! OUR VALUES: Our values are at the core of who we are at JAGGAER. You will see these values entrenched in how we support our customers, work with team members, build our products, and in the culture weāve created. Be Collaborative: Foster a culture of mutual respect, working effectively and productively with others, and sharing responsibility for team success. Be Accountable: Take ownership, learn from challenges, be proactive, and rise above oneās circumstances to achieve the result. Be Adaptable: Embrace change, encourage innovation, and remain effective when experiencing major change. EEO: JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics. ACCESSIBILITY: JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Pay Transparency Nondiscrimination Provision (dol.gov) Know Your Rights: Workplace Discrimination is Illegal (dol.gov)
Customer success Artificial intelligence (AI) Establishing interpersonal relationships Analytical skills Pre-sales Databases Computer Science Technology savvy procurement accessibility SaaS remote work Customer Satisfaction (CSAT) Information technology (IT) Machine Learning enterprise Project management Organizational skills feedback Verbal communication Adaptability IT infrastructure Collaboration Process improvement Written communication skills Leadership operating-systems