Customer Care and Infrastructure Fully Remote **Deployment Engineer UK** **Semafone are seeking an additional Deployment Engineer in their Customer Care & Infrastructure Team.** Working with Project Managers and Technical Architects to deploy and test Semafone customer solutions, the Deployment Engineer will also act as 3rd line support for existing customers and have a mix of experience spanning Linux, Telephony and enterprise application integration. The role will report to the Head of Technical Customer Deployment and will include daily updates with PMs. Internally, the role will interact closely with all areas of the CC&I team and will need to have a close working relationship with the Product Development and hosted services teams. There will also be regular interaction with the client technical resources, as required.
- *Key Responsibilities**
- Build, test and deploy customer solutions as defined in low level design and test documentation. This includes bespoke deployments.
- Update and maintain low level design documentation throughout the delivery process as and when required to ensure “as built” documentation is provided to the Support team when required.
- Assist the Technical Architects to troubleshoot and resolve technical faults/issues with the integrations during the deployments.
- Be actively involved in the product research and development, prototyping, and documenting new functionality, technical solutions and testing strategies.
- Become a Semafone product subject matter expert (SME) – fully experienced in deployment of all Semafone products/components – carry out installation/deployment coaching and training to 1st/2nd level product support engineers and customer engineers where relevant.
- *What We’re Looking For**
- Excellent customer-facing and communication skills
- Attention to detail and the ability to work under pressure
- A team player who is willing to work flexible hours
- Strong spoken and written English language skills
- Telephony, SIP & TDM configuration and troubleshooting
- Installing, configuring, and troubleshooting Linux OS based environments
- Ability to create and maintain Ms in a VMware ESXi environment
- Working knowledge of TCP/IP networking – firewalls and routers
- Excellent problem-solving and trouble shooting skills.
- Ability to produce high quality documentation.
- Delivering PA DSSS & PCI DSS solutions Exposure to Java or .NET programming (Desirable).
- Delivering Payment Service Provider integrations (Desirable).
- CRM integration – CTI popup, frontend & backend integration, iFrame embedding (Desirable).
- **Telephony:**
- Cisco ISR configuration & troubleshooting
- TDM technologies E1/T1, ISDN (Q.931 variants)
- VOIP protocols/ codecs SIP, RTP, DTMF, RFC2833, G711, G729 **Infrastructure:**
- Network infrastructure Switches, Routers, Firewalls, Load Balancers
- Network protocols and applications VLANs, IP, TCP, UDP, DNS, NTP, IPsec, LDAP, SSH.
- Nagios/SNMP/OSSEC/Splunk/Syslog monitoring tools.
- Considerable experience of 3rd-line support services in a software / telecommunications environment.
- Fundamental knowledge of AWS EC2 and VPCs
- Navigating AWS Management Console
- Broad understanding of IPSEC VPN **Applications:**
- Web Technologies HTML, JavaScript, Ajax.
- SOAP & XML Web Services.
**Benefits & Culture** We are a market leader in secure voice transactions and trusted by our customers and partners. We are on a journey to secure all personal data. We recruit diverse, ambitious, innovative people who want to grow in a supportive and collaborative environment. We are passionate, work hard, have fun and celebrate success.
- *What we’ll give you;**
- 25 Days Holiday
- A salary of up to 47,000.
- Up to 10% Bonus
- 4 x Salary Life Insurance
- Vitality Health Insurance
- HealthShield Cash Back Plan
- Employee Assistance Programme
- Bespoke Discounts and Communications Hub
- Up to 5% Contributory Pension
Semafone is well funded and growing fast, youll be joining an organisation that combines an entrepreneurial start-up culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business. *All final interview candidates will be subject to a DBS check as a pre-condition of a potential offer of employment. Any information found will be considered when making the final hiring decision. Please be aware that the background check process will not go ahead without your written consent. Our commitment to ‘doing the right thing’ is as strong as our commit to growth, we are dedicated to ensuring our recruitment function is as inclusive and diverse as possible. We recognise that each individual is unique and valuable in their own right; therefore we have adopted methods such as ‘name-blind recruitment’ so that you can submit your application with confidence that it will be reviewed without bias. **Work / Life Balance** We offer excellent time off benefits and promote flexible working whenever we can. **Virtual Get Togethers** We regularly get together as either individual teams, location-specific or the whole business. Our virtual events cover everything from business updates to social gatherings and award ceremonies. We hope to be able to run our annual offsite event (once we are safely able to do so). ‘FraudSTIR’ involves internal and external presentations, team-building activities and lots of opportunities for socialising! #J-18808-Ljbffr
iframe ntp HTML Coaching Troubleshooting SSH VMware ESXi Attention to details ossec codec testing-strategies Linux network router PCI DSS TCP/IP DNS Solutions Architect Communication Product research ldap Product development Internet Protocol Security (IPsec) nagios Telephony snmp Project management Splunk load-balancing Network Switches infrastructure systems AWS Management Console Problem-solving SOAP AJAX Team player JavaScript UDP Training Java .NET deployment VLAN Web Developer Firewalls Customer relationships SIP prototyping amazon-ec2