Distribution Manager (Remote) at SANS Institute in Boise, Idaho, United States Job Description About SANS SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS’ ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need. Join the SANS Team At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People). Summary of Position We are seeking a highly organized and proactive Remote Distribution Manager to join our team. This role is critical in ensuring the smooth operation of our distribution network, managing relationships with multiple international printers, overseeing inventory, and ensuring customer satisfaction with order fulfillment. The Distribution Manager will work remotely and is responsible for addressing logistical challenges, such as customs clearance and building maintenance issues. This role requires excellent communication skills, as it involves direct interaction with customers and coordination with a warehouse employee. Key Responsibilities + Vendor Management: Cultivate and maintain relationships with multiple printing vendors across different countries to ensure product quality and timely delivery. + Inventory Oversight: Monitor and manage inventory levels to prevent shortages and excesses, ensuring efficient operation and cost control. + Customer Support: Serve as the primary contact for students and other customers with inquiries about order status, shipping, and delivery. Address and resolve any issues to maintain high customer satisfaction. + Customs and Compliance: Handle all aspects of customs clearance for international shipments, including troubleshooting and resolving any related issues. + Team Management: Supervise and support the warehouse staff member, including performance management and task delegation. + Event Coordination: Manage the printing and timely distribution of materials for events, coordinating closely with event planners to meet strict deadlines. + Facility Liaison: Act as the main point of contact with the building landlord for any issues related to the physical upkeep and maintenance of the facility. The facility is located in Beltsville, MD. Basic Qualifications + Strong organizational skills and the ability to manage multiple projects simultaneously. + Excellent communication and interpersonal skills for interacting with vendors, customers, and team members. + Proficiency in inventory management software and common office applications (e.g., Microsoft Office). Preferred Qualifications + Experience in international shipping and customs regulations. + Previous remote work experience and ability to operate independently with minimal supervision. + Experience managing cross-cultural relationships and working with international vendors and customers. + Proven track record in improving supply chain efficiency and cost reduction. + Experience with Odoo Inventory Management software. Reporting Relationships + This position reports directly to the Director of Courseware Management but also has a close working relationship with the Director of Operations. + Manages one warehouse employee. Work Environment + This is a fully remote position, allowing for work from home. + The role may require occasional travel to the warehouse or other sites for critical meetings or issues resolution. + Regular virtual meetings with the team and stakeholders are expected. Equal Opportunity Employer SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources. California residents for SANS privacy notice for California job applicants The base salary range for this position is between $70,000 and $75,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. In addition, SANS provides the following benefits: Medical Dental Vision Short-Term Disability 401(k) with company match Employee Assistance Program Supplemental Life Insurance and AD&D Paid Time Off Company Paid Holidays Volunteer Paid Time Off Department Courseware Development – Operations Employment Type US Employee Full-Time Minimum Experience Mid-level Compensation $70,000 – $75,000 To view full details and how to apply, please login or create a Job Seeker account
remote work Communication Customer Support Establishing interpersonal relationships Team management Organizational skills