Supervisory Responsibilities: None Duties/Responsibilities: Provide technical support and assistance to gateway personnel in fault diagnosis, troubleshooting and repair of Globalstar Gateway systems. This includes 1st generation antennas and duplex baseband equipment, first generation simplex equipment, and various 2nd generation systems and subsystems. This will include a rotating on-call schedule. Network Timing Engineering solutions inside a data/telecommunications environment Continuously find improvements to the above through analysis of procedure and automation implementation Create and update gateway documentation including Solutions Database documents, technical bulletins, and recommended Operations and Maintenance procedures. Plan and document configuration changes such as adding radio, trunk, Internet, or PSTN capacity to a gateway. Actively participate in installation, commissioning, and testing of peripheral systems. Participate in development and delivery of next generation gateway technical training programs to Globalstar employees at all levels. Work closely with the SLA team and Gateway Operations in identifying and resolve technical issues which may negatively affect the customer experience. Required Skills/Abilities: Ability to travel domestically and internationally for short- and medium-term assignments required. Valid passport required. Excellent written and verbal communications skills Procedural writing skills and experience an asset Language skills in addition to English are a plus. Ability to manage multiple concurrent activities. Ability to interact with senior staff and with technical/engineering personnel. Education and Experience: Must have completed a Bachelor’s Degree in Engineering Minimum three (3) years of applicable satellite communications industry or military experience working with wireless communications networks. Minimum three (3) years of applicable experience designing, troubleshooting, maintaining GPS sourced NTP timing and synchronization in a technical and critical production environment Additional industry training and/or certifications are a plus. Must have demonstrated a strong knowledge of Networking Concepts, Security practices, and Gateway (Base Station) for Satellite systems. Must be available for a shared on-call schedule. Must have a strong and proven ability to analyze, summarize and solve issues. Consideration will be given to candidates who possess experience with: automated scripting in any language, Power BI, AWS, Grafana, JIRA Physical Requirements: Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 75 pounds at times This is a salaried position which will require occasional after hours, weekend, and holiday work. This work will not be separately compensated. Globalstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Customer Experience Troubleshooting Amazon Web Services (AWS) testing service-level-agreement Analysis automation Software installation Jira Grafana repair Technical Support Power BI