Our partner is an Information Communication Technology Services company with an extensive history. They have offices in more than 20 countries and their Hungarian operation has 200+ employees and is undergoing rapid growth.
Our partner is full of diverse people focused on a common goal of reimagining the digital experience. Our strength is that we embrace, in fact, rely on cultural differences and diversity to bring a wealth of perspectives to this one common cause.
No prior helpdesk experience is required as the company provides extensive training for all our new joiners.
Help end-users by resolving their IT issues and queries
Provide support through email, chat or phone
Support customers in German and English
Deal with software and connection-related issues
Use automated diagnostic programs to solve network programs
Use helpdesk software to call with descriptions of issues, progress, and solutions Escalate complex cases to Level 2 agents
Elvárások / Requirements
Good command of German AND English both written and verbal
Effective communication with clients at every level
Ability to find creative solutions to problems
An interest in the world of IT Openness for providing support on weekends/at nights
Amit nyújtunk / Benefits
Benefits:
Language Allowance SZÉP Card Benefit
Sign-on bonus Private Health Insurance
Fitness pass Free online training programmes Flexible remote work Multicultural environment with 25+ Nationalities
Employee Assistance Program which can provide professional help with your mental and physical health, finances, and legal issues
