Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding peopleās varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. Itās what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
Thatās what makes us Roche.
The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensures end-to-end process completion in line with customer-focused principles to ensure the Roche People Practices work for the business.
The Opportunity
As a Global Learning Team Lead you will responsible for leading the eLearning team and performing all people leadership related activities in line with Roche People Practices. You will lead the respective Learning business strategies processes and tools, ensuring KPIs are met on team and individual level, and regular operations reviews are held internally and externally with relevant stakeholders.
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Lead and manage a Learning – team by delivering best services and solutions towards the clients. Ensuring delivery of services in accordance with agreed performance levels and in line with legal/regulations (compliance), continuously driving improvement activities/projects (simplification, standardization, automation) for service excellence and consistent customer experience.
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Work with GLS Customer Lead, as required to develop future service portfolio in the area of Learning in line with overall People Support Solutions strategy, Area of Practice and GLS goals, seeking better/creative solutions to support business needs, as well as leveraging advanced technology to continually drive collaboration efficiency and enhance customer experience.
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Apply data analytics & reporting based on received customer queries/questions, to provide Learning insights to business & Learning community for proactive policy/program design/review, end user behavior change and improved employee relationship management, etc.
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In line with Roche People Practices develop team memberās knowledge, skill, competency, etc. in order to retain and develop dedicated staff, drive overall team performance & quality levels, and build up the team talent pipeline.
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Sustain a win-win relationship with external vendors, as well as monitor the vendor performance through routine and /or project work.
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Initiate or participate in squad teams based on business needs to deliver required business outcomes.
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In line with GLS Area of Practice vision and goal, drive key initiatives, projects or workstreams and actively participate in the co-creation of the AoP strategy.
Who you are
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5+ years of related experience in a shared services or Learning/HR function, in multinational companies and experience leading a team for more than a year
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Fluent in English required, additional languages a plus, based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)
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Experience with Learning processes & expertise and strong service management skills
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Experience in streamlining processes and eliminating waste; Work hard but smart
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Learning and development know-how.
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Experienced and efficient handling of standard IT-applications, preferably Google suite
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Good knowledge of Learning processes and working with Learning Management software
In exchange we provide you with
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Development opportunities : Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
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Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (1 office day/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
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A global diverse community , where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
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Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, weāve become one of the worldās leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.
Roche is an Equal Opportunity Employer.
L&D Finance Customer Experience Coaching Innovativeness Data Analyst Customer service google-workspace procurement Writing reports and proposals Privacy management Communication Mentoring Information technology (IT) Training Team Buildings Flexibility cornerstone sharedservices