Position Summary The Implementation Specialist – Property and Evidence assists external clients in the implementation of our Digital and Physical Evidence software solutions. In this role, you will consult with clients to evaluate needs and develop configurations that support business processes, and define and execute delivery requirements. This role develops client implementation plans and provides training and end-user support to ensure the successful adoption of software applications. The role of the Implementation Specialist is to ensure the smooth onboarding of clients and the successful implementation of our products and services. Essential Duties and Responsibilities Consult with clients to determine software configuration requirements Determine appropriate project implementation timeline with resource allocation to ensure successful and timely delivery Provide training and make recommendations to clients on best practices regarding the use of software Communicate and collaborate with Professional Services and Sales teams to inform of potential risks to successful and timely implementation with recommended mitigating actions Leverage business knowledge to understand the viability and sustainability of implementation practices Identify opportunities for implementation process and client advocacy improvement Assist with documentation of functionality for users and administrators of the Omnigo Software Assist the sales team during the sales process as needed Respond promptly to client requests. Requirements Bachelor’s degree in computer science, Information Technology, or related field preferred 2 to 4 years prior experience as a Property and Evidence Implementation Specialist; or 2+ years in a Property and Evidence role within a local, city, or state agency Strong understanding of software and technology applications Excellent project management skills Exceptional communication and customer service skills Proficient problem-solving and troubleshooting abilities Ability to work effectively in a team environment A strong attention to detail coupled with documentation skills PM certification preferred AA/EOE/M/F/Disabled/Vet This company is an affirmative action/equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.
Teamwork Consulting Software Architecture Troubleshooting Problem-solving Attention to details Computer Science Customer service onboarding Technical documentation creation Communication configuration Information technology (IT) Training business-process-management Sales resource-management Project management