WHO WE ARE
Seek Now is creating and leveraging technology to revolutionize multiple property-related industries. Founded in 2012, our foundationally innovative mindset, combined with years of experience, has propelled us to sustained, accelerated growth. While we have the entrepreneurial spirit of a startup, we have the discernment and direction of the established mid-market company we are.
CATALYZING TECHNOLOGY
Our platform deploys a professional gig-economy workforce of Seekers to capture, translate, and transmit hi-definition data faster and more efficiently than ever before. Leveraging current and emerging capture technologies — machine learning, AI, AR/VR, autonomous flight, and more — we deliver detailed, property-specific, ground truth data verging on real-time.
SELF-MOTIVATED CULTURE
But our technology is only as good as our people, and our people are great. We are self-motivated high-performers, challenging and supporting each other to grow while delivering for our customers. Our family-orientation balances our drive upwards and forwards. We serve all stakeholders with gratitude, whether they are teammates, vendors, customers, or community members.
VISION
The combination of our culture and technology allows us to deliver more consistent and detailed data, faster. This combination gives new insights that result in better financial outcomes, better customer experience, better industry standards and better opportunities for our people.
POSITION SUMMARY
Seek Now Inc is looking for a customer service that will be primarily focused on our prepaid customer accounts. This individual will be responsible for ensuring that all inspections scheduled for these independent adjusters have payment arrangements made prior to completion. This will involve the tracking of incoming claim activity. Communication with customer and internal teams will be key.
Position will also be expected to support customer questions from incoming calls, voicemails, and emails.
Essential Functions & Duties :
- Understanding of Seek Now services and pricing
- Scheduling inspections through proprietary system
- Answer inbound calls and emails from adjusters, customers
- Perform other duties as assigned
Knowledge, Skills, and Abilities:
- Skilled in both verbal and written communication
- Ability to switch between tasks effectively
- Skilled in organization and prioritization
- Skilled in using computers
- Ability to be a self-starter and a quick learner
- Ability to stay calm in stressful, busy environment
- Ability to quickly adjust to updates and changes in standards, role requirements, and customer expectations
Experience Requirements:
- Prior customer service experience and exposure to billing
- Strong communication skills (verbal and written)
- Proficiency with Microsoft Office (Excel, Word, Outlook)
Position Type and Hours:
- Full-Time
- 9 AM-6 PM EST OR 10 AM-7 PM EST
- Must have full weekend availability on a rotating basis
- 0% of travel time expected
Travel:
Other Duties Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Activities, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.
Microsoft Word Microsoft Office Prioritization Verbal communication Written communication skills Billing Adaptability Customer service Microsoft Outlook Microsoft Excel Quick learner