Job Description
Job Summary:
Under general supervision, responsible for facilitating cross-functional teams in evaluating operational business processes to define/diagram current state process flows, document functional requirements to identify process improvement opportunities and/or develop future state process flows. Applies strong analytical skills to evaluate both internal and other available application software solutions to determine the best alternatives for realizing organizational efficiencies. Serves as a Liaison between functional and technical teams in communicating / documenting functional requirements and solution alternatives.
Job Duties:
- Establishes a strong understanding and applies six sigma and lean principles where appropriate.
- Analyzes workflow information and evaluates existing and new software solutions to determine the best alternatives for realizing organizational efficiencies.
- Performs process optimization analysis and develops process artifacts and deliverables (e.g.
- As-Is and To-Be documentation, activity flows, Swim Lane Diagrams, value stream maps, etc.). Participates in or leads fit/gap sessions.
- Designs and develops process measurement analytics and may oversee construction of analytics tools/reports to include constructing the performance measurement formula.
- Identifies problems and creates resolution/mitigation strategies.
- Leads facilitation and elicitation activities/sessions with project teams and participates in or leads fit/gap sessions.
- Collaborates with departmental and business managers to produce case requirements that support business needs and achieve desired outcomes.
- Writes detailed business requirement specifications to be used by developers for process automation.
- Utilizes Process Analysis expertise to conduct or support project managers in detailed project planning, requirements definition, analysis, implementation, development of risk mitigation strategies, and ensure quality of expected outcomes.
- Facilitates workshops/interviews and applies advanced process modeling and analysis techniques for improvement in business systems, processes, and technology.
- Documents issues and opportunities for improvement.
- Serves as a liaison between technical and functional subject matter experts to ensure delivery of quality outcomes.
- Develops and/or maintains inventory of existing software solutions and processes artifacts and deliverables to include activity flows, diagrams, value stream map, etc.
- Communicates requirements across multiple stakeholders, and sponsors and serves as the point of contact for technical and functional subject matter experts during the project lifecycle.
- Collaborates with the appropriate production support team members to research and troubleshoot issues and address operational questions.
- Leads functional teams on moderate to complex projects in determining process or workflow performance and appropriate metrics to be applied.
- Performs all other duties as assigned.
Education:
Bachelor’s degree in Computer Science, Information Systems, or related field is required.
Experience:
Three (3) years experience in project settings performing process and systems analysis, requirements identification, and configuring or administering software solutions is required.
Highly Preferred Experience:
– Process diagramming using MS Visio.
– Meeting facilitation for requirements gathering.
– Strong analytical skills.
– Ability to work with various group sizes to reach consensus on approaches to achieve expected project outcomes.
– Ability to bridge functional requirements into technical requirements.
– Knowledge of or basic software development life-cycle (SDLC) exposure.
About Us
Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical – UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.
Dental – Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision – Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Retirement – Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off – A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year plus three floating holidays, which can be used anytime during the fiscal year.
FSAs – Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Discounts – Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
