IT Service Manager (m/f/d) Permanent position, full-time – Cologne Your tasks
- You are THE contact person for your customers and take care of all issues that arise
- You deal skillfully with escalations
- You have a complete overview of your customers – technically and organizationally
- You hold presentations and service review meetings independently
- You enjoy managing (sub-)projects
- You participate – together with managers from other teams – in the continuous improvement process and recognize things that we should change
- You are the interface to all internal teams
Your profile
- You have IT-related vocational training or relevant proven professional experience
- Ideally, you have already gained your first professional management experience, e.g. by taking over project management – if not, you are willing to learn the subject area with our support
- You have an IPMA Level D, Scrum Master or ITIL 4 Foundation certificate
- You know how to plan projects and monitor their implementation
- Giving presentations and speaking in front of people is no problem for you
- You work just as well independently as in a team and are willing to familiarize yourself with new topics
- You are characterized by a good technical understanding, a pronounced service and solution orientation as well as a structured and careful way of working
- You have a class B driving license
- We require you to be fluent in written and spoken German
What we offer you
You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth.
In an exciting working environment with short decision-making paths, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your professional goals with individual development measures.
- A permanent, financially secure and long-term position
- Regular internal and external training
- Flexible working hours and a home office arrangement
- Ultra-modern office space based on the “New Work” concept and chill-out & creative areas
- An attractive company pension allowance including individual advice from an external service provider
- A Germany ticket and JobRad offers for a comfortable ride to work
- Flat hierarchies and open communication
- A team kitchen and a canteen
- Regular team events
- 30 days vacation + 4 custom days
- Weekly fresh fruit as well as coffee, tea and water as much as you like
Interested?
Then we look forward to receiving your detailed application, including your salary expectations and earliest possible starting date.
NetCologne IT Services GmbH
Human Resources Department | Elisa Zube & Michèle Polcyn
Adolf-Grimme-Allee 3 | 50829 Cologne
About us
We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we provide companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalization.
From IT strategy consulting to the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers’ IT operations in accordance with the ITIL framework – through our Cologne service desk or on site. From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.
With our education services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training. With us, teachers and students get everything they need for the modern classroom and thus have digitalization fully under control.
itil Scrum Master International Project Management Association (IPMA)