Optional, Zendesk
Operating system, macOS
About the project, Who are we looking for?, A Junior Product Support Specialist to join our growing team in Poland, interested in supporting our customers through initial onboarding and troubleshooting in our hardware and software solution. Your job will be to work closely with the Customer Success and Development Teams to ensure that customers are equipped with the knowledge and training to be successful and are satisfied with Swivl’s product. You will become an expert in our tools, cheerfully answer customer questions and provide technical assistance with clarity, thoroughness and with a strong attention to detail.
Your responsibilities, Assist new and existing customers with technical support via phone, chat, and email; verify via testing and trying to reproduce the issues they may be experiencing;, Partner with the team in sharing best practices and looking for best solutions;, Maintain customer knowledge base;, Maintain internal procedures up-to date;, Act as proactive user of our own products;, Provide training and onboarding of our hardware and software to new customers upon request.
English language proficiency, advanced level of verbal and e-mail communication (C1 level);, Availability to work remotely in shifts between 5 PM to 2 AM GMT+1 Time; , Superb and polite written and verbal communication skills;, Excellent team player skills and ability to work independently where necessary;, Interest in work with innovative technologies; ⚙️, Persistent and meticulous to drive our customers toward success with our products;, Stress resistant with ability to work under pressure, responsible and able to multitask;, Flexible, customer-oriented and passionate about helping others.
Optional, Experience with Zendesk or similar help-desk software;, Tech savvy with a knack for learning new tools/apps on the fly.
This is how we work, in house, you focus on a single project at a time, you have influence on the choice of tools and technologies, you have influence on the technological solutions applied, you have influence on the product, you focus on product development, scrum, kanban
Team members, backend developer, mobile developer, embedded developer, manual tester, project manager, UI designer, UX designer
Development opportunities we offer, development budget, external training, intracompany training, mentoring, substantive support from technological leaders, technical knowledge exchange within the company, time for development of your ideas
What we offer, Working with a highly professional team who has a large experience;, Flexible management;, Continuous professional development (personal experienced mentor, free internal and external professional training); , Communication with native speakers;, Good compensation package: gym, English courses, training budget, paid vacation and sick leave;, Presents for different holidays;, Team parties and corporate events.
Benefits, sharing the costs of sports activities, sharing the costs of foreign language classes, sharing the costs of professional training & courses, remote work opportunities, flexible working time, integration events, no dress code, coffee / tea, parking space for employees
Recruitment stages, HR Interview;, Interview with a team, Final interview
Additional information, If interested please send your CV in English.
Swivl, Inc., Swivl is a worldwide leader in video observation technology, currently in more than 50,000 schools across the globe. The company helps to create a culture of support in education and focuses on SaaS, Video, Education, and Robotics. Swivl produces a range of products and services for video recording, remote learning, professional development, they also actively support peer technology, voice based learning and coaching with Synth. In the last 10 years company grew exponentially and now has offices in 3 countries – in Menlo Park CA (US), Warsaw (Poland) and Kyiv (Ukraine). There are around 80 employees in Europe (Project and Product Managers, QAs, Designers, developers, Devops, Product Experts, etc.) and about 120 employees overall.
conducting interviews Coaching mobile-development Customer success Backend coffeescript Email communication technical education Embedded SaaS Mentoring Project management Software Developer User Interface (UI) Design Product management Zendesk state-of-the-art technologies Verbal communication macOS robotics Career Consultant DevOps Training User Experience (UX) Design Designer Scrum Kanban video Sports activities synth