Salary: $60,000 – 62,000/year We are seeking a highly skilled Help Desk Specialist with extensive experience in providing enterprise-level support for both MAC and Windows environments. The Help Desk Specialist will be responsible for diagnosing and resolving technical issues, providing excellent customer service to end-users, and ensuring the smooth operation of IT systems across the organization. Responsibilities Technical Support: Provide first-line support to end-users via phone, email, or in-person, troubleshooting and resolving hardware, software, and network-related issues. Utilize remote support tools to assist users with technical problems and provide timely resolutions. Document support tickets, including the nature of the issue, troubleshooting steps taken, and resolution provided, in the help desk ticketing system. MAC and Windows Support: Possess expertise in supporting both MAC and Windows operating systems, including configuration, troubleshooting, and software installation. Configure and deploy MAC and Windows devices, ensuring compatibility with enterprise systems and security policies. Assist users with the setup and configuration of peripherals, such as printers, scanners, and external drives, on MAC and Windows platforms. Software Installation and Maintenance: Install, configure, and maintain software applications used across the organization, ensuring compliance with licensing agreements and security policies. Conduct software upgrades and patches as necessary, coordinating with internal teams and external vendors to minimize downtime and disruptions. User Training and Documentation: Develop and maintain user documentation, tutorials, and knowledge base articles to empower end-users to troubleshoot common issues independently. Provide training sessions and workshops for end-users on utilizing MAC and Windows operating systems and software applications effectively. IT Asset Management: Maintain accurate records of IT assets, including MAC and Windows devices, software licenses, and peripherals, using asset management tools and systems. Assist in inventory management activities, including procurement, disposal, and recycling of IT equipment in compliance with organizational policies and procedures. Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field preferred. Minimum of 2 years of experience in a help desk or technical support role, with a focus on MAC and Windows environments in an enterprise setting. Proficiency in supporting MAC and Windows operating systems, hardware, and software applications. Strong troubleshooting skills and the ability to effectively diagnose and resolve technical issues in a timely manner. Excellent communication and customer service skills, with the ability to interact professionally with end-users of all technical levels. $60,000 – $62,000 a year #J-18808-Ljbffr
Information technology (IT) Help Desk Analyst macOS Windows Computer Science Technical Support