Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degrees, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Mission Summary:
- This mission is to own the IT Operations & Services at our Thermo Fisher PSG (Pharma Services Group) UK sites in Horsham & Crawley, with potential for career growth!
- You will be responsible for leading the Information Technology Support function.
- You will deliver IT solutions to the sites in partnership with global IT teams.
- Provide technical leadership to the local IT team.
- Successfully partner with site business leadership to drive efficient technology solutions as part of a global group.
Organizational Position:
Manager: Sr. IT Manager – PSG IT EMEA West
Key Responsibilities:
Lead IT site services function for Horsham & Crawley (UK). Primary services delivered include business infrastructure/network and IIOT support, business colleague support (desktop, access & administration), Quality, GxP regulatory support and customer-specific data delivery.
Embody the concept of Technology, Security and Quality.
Point of contact for local IT service incidents /requests and mentor site IT teams to maintain and improve IT services.
Develop strong partnerships with IT Shared Services teams and other PSG IT colleagues to deliver service excellence for the local site.
Collaborate with business colleagues to understand support needs and develop effective partnerships in a sophisticated, matrixed environment that delivers IT service excellence to business colleagues.
Collaborate as a member of the PSG IT Ops & Services team to develop and align IT support processes globally to meet business and quality needs including support of regulatory audits, investigations, and CAPA.
Use ITIL and process improvement methodologies (such as Six Sigma, Lean, PPI etc) to drive improvements in IT processes and IT support services. Track metrics against SLA to ensure colleague satisfaction.
Champion innovation by demonstrating technologies used at other Pharma Services / Thermofisher sites.
Main contact to support site capital projects and act as IT Domain Authority for new or existing IT systems and production equipment to ensure it is installed according to global security and data integrity (DI) requirements.
Collaborate with Global Infrastructure Services and Applications to use Corporate shared services, and to implement company standards.
Understand and implement the company’s system architecture standards and policies to enhance efficiency and support business colleagues.
Ensure an appropriate mix of internal and external user support resources to enable a flexible cost structure for Pharma Services
Work with site to develop local technology strategy, enforce objectives, budgets, schedules, and work plans as required by the business units.
Embody ThermoFisher 4i values: integrity, innovation, intensity, and involvement
Alignment with company Global IT Policies & Procedures
Minimum Requirements/Qualifications:
Bachelor’s Degree in Computer Science or equivalent.
Demonstrate ability working with a team of IT professionals in a very fast-paced, large company environment.
Experience in leading a multi-lingual and multi-cultural end user support function with a track record of achieving year over year efficiency gains.
Experience working in a regulated environment. Solid understanding of Good Manufacturing Practices (GMP) and Computers Systems Validation (CSV) is required.
Prior experience with GMP and CSV, preferably within the pharmaceutical industry.
Knowledge, Skills, Abilities:
Broad knowledge of application software, desktop support and IT security required, including demonstrable experience in interpreting business needs and translating them into support services.
Capable of working in a team structure. Strong problem solver and decision maker.
Effective communicator inside & outside the organization.
Analyse, plan, coordinate and prioritize work.
Ability to work in a highly matrixed environment, inclusive of conflict resolution.
Capacity to make decisions or recommendations based on area of assigned responsibility.
Uses good judgement in assembling input for decisions.
Ability to quickly understand and adjust to changing business needs.
Strong negotiating and influencing skills.
Strong leadership skills and understanding of project management lifecycle.
Strong English written and verbal communication skills.
Strong customer service/relationship building skills.
Manager CSV Information technology (IT) itil ppi service-level-agreement Six Sigma gmp