Merchant Specialist at Wolt #vacancy #remote

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 80,000 courier partners across 23 countries and over 200 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We’ve also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors’ Choice, Wired named the company one of the “Hottest Startups in Europe,” Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

#LI-SL1

Job Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. Wolt was founded in 2014 and joined forces with DoorDash in 2022. Together, Wolt and DoorDash operate in 27 countries today, serving more than 20 million customers. In Hungary, Wolt’s services are available in more than 60 cities. 

Join us today to build Wolt together. 

What you’ll be doing:

  • Driving and managing the growth of our current cities by improving venue performance through strong analysis and frequent quality and satisfaction checks.
  • Responsible for the overall restaurant and retail relationship post-onboarding.
  • Negotiate and close advertising investment deals with long tail accounts while focusing on revenue growth, product adoption, and customer engagement.
  • Key communicator between our operations and restaurant partners.
  • Working closely with the marketing and account management team to plan and execute campaigns with restaurant and retail partners.
  • Analyzing the local market on an ongoing basis.
  • Work on short and mid-term projects related to introducing new products and process changes.

Qualifications

  • Solid experience in Onboarding and B2B customer relations
  • Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
  • Experience with the restaurant or retail industry/community
  • Structured, detailed, and service-oriented.
  • High ownership and ambition to go beyond the obvious.
  • Passion for food and developing the best restaurants in town.
  • Fluent in Hungarian and English.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What We Offer

  • Independent work in a dynamic, international team 

  • SZÉP-card

  • Private health insurance 

  • All You Can Move card (self-financed)

  • Discount on Wolt orders

  • Employee Assistance Programme

  • Modern work equipment

  • Volunteer day 

  • Snacks & drinks in the office

If you have any further questions about the position before applying, you can turn to:

Zsófia Szentes, Talent Acquisition Partner – .

Please note that we do not accept applications sent by mail. Please submit your application through our careers website!

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