Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 80,000 courier partners across 23 countries and over 200 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We’ve also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors’ Choice, Wired named the company one of the “Hottest Startups in Europe,” Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
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Job Description
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. Wolt was founded in 2014 and joined forces with DoorDash in 2022. Together, Wolt and DoorDash operate in 27 countries today, serving more than 20 million customers. In Hungary, Wolt’s services are available in more than 60 cities.
In the Operations Team, we focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.
Join us today to build Wolt together.
What you’ll be doing:
As a Fleet Operations Specialist, you will be a key player in ensuring our fleet partnerships run smoothly and efficiently. Your role will involve various tasks aimed at optimizing our fleet partners’ performance and ensuring the highest standards of operational excellence. You will be responsible for everything from data analysis and reporting to managing key accounts and optimizing fleet utilization. Working in a fast-paced and dynamic environment, being proactive, and having a strong analytical mindset is important.
What you’ll be doing:
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Data Analysis and Reporting: Utilize databases and other tools to analyze fleet performance data and generate detailed reports. You will dive deep into the numbers to identify trends, inefficiencies, and opportunities for improvement. Presenting findings to stakeholders and making data-driven recommendations will be a key part of your role.
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Fleet Management: Monitor the status of fleet partners, ensure optimal utilization of their profiles, and manage partnership agreements. You will work closely with fleet partners to understand their needs and challenges, ensuring that they have the necessary resources and support to perform their delivery tasks efficiently.
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Performance Monitoring: Track and evaluate the performance of fleet partners, identifying areas for improvement and implementing strategies to enhance efficiency. This involves setting performance benchmarks, conducting regular reviews, and providing constructive feedback to help fleet partners meet their targets.
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Data Entry and Database Management: Maintain accurate records of fleet partner activities and ensure data integrity. You will be responsible for updating databases with new information, ensuring that all data is accurate and up-to-date, and developing protocols to maintain high data quality standards.
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Cost Analysis and Budgeting: Perform cost analysis, assist in budget preparation, and track expenses related to fleet operations. You will analyze financial data to identify cost-saving opportunities, prepare detailed budget reports, and monitor spending to ensure adherence to budgetary constraints.
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Compliance and Safety: Ensure all fleet operations comply with local regulations and safety standards, conduct safety audits, and implement corrective actions. You will stay updated on relevant laws and regulations, conduct regular compliance checks, and develop safety protocols to minimize risks.
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Process Optimization: Identify areas for process improvement, implement strategies to enhance operational efficiency, and reduce unproductiveness. You will evaluate current processes, identify bottlenecks, and develop innovative solutions to streamline operations and improve overall performance.
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Account Management: Liaise with fleet partners and vendors, negotiate contracts, and manage relationships. This involves maintaining open lines of communication, negotiating terms, and ensuring that partners deliver high-quality services that meet our standards.
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Incident Reporting and Analysis: Track and report incidents involving fleet partners, analyze data to identify trends, and implement preventive measures. You will develop incident response protocols, investigate incidents thoroughly, and work on long-term solutions to prevent future occurrences.
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Training and Development: Provide training to new team members and fleet partners on processes and tools, and develop training materials for continuous improvement. You will design and deliver training programs, create user-friendly training resources, and support ongoing development efforts to enhance the skills of team members and fleet partners.
Qualifications
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Relevant Experience: Ideally from logistics, operations, or a similar setting. Experience with data analysis and complex reporting is highly valued.
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Technical Skills: Proficiency in Looker or similar data analysis tools.
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Problem-Solving: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
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Organizational Skills: Excellent organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
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Attention to Detail: High level of accuracy and attention to detail in data management and reporting.
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Team Player: Ability to work effectively in a team-oriented environment, as well as independently.
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Adaptability: Fast learner, able to quickly adapt to new tools, processes, and information.
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Fluency in both Hungarian & English is a must.
Bonus points if you also
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Have worked in account management before.
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Have relevant experience in high-level autonomy-required roles.
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Have a valid driver’s license.
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Are familiar with tools such as G-sheets.
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
What We Offer
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Independent work in a dynamic, international team
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SZÉP-card
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Private health insurance
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All You Can Move card (self-financed)
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Discount on Wolt orders
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Employee Assistance Programme
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Modern work equipment
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Volunteer day
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Snacks & drinks in the office
If you have any further questions about the position before applying, you can turn to:
Zsófia Szentes, Talent Acquisition Partner – .
Please note that we do not accept applications sent by mail. Please submit your application through our careers website!
iOS Data Analyst Problem-solving Financial Planner Attention to details performance Adaptability database-management Team player Account Management Writing reports and proposals Looker Android Process improvement Training Organizational skills