Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants), and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself, and being around friendly, humble, and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
Job Description
As a People Tech Specialist, you will be at the forefront of our Talent Acquisition Tech Stack, focusing on the management and optimization of core TA Apps, data configurations, and user experiences. Your role will be instrumental in providing first-level support for all incoming tickets and requests, system administration, training, and facilitating minor system enhancements to ensure a seamless talent acquisition process within a thriving global environment.
Responsibilities:
- First-Level Support: Serve as the initial point of contact for users experiencing issues with our Talent Technology Applications. Address and resolve user queries, technical issues, and requests promptly and efficiently within agreed SLAs.
- Systems Management: Perform routine system maintenance tasks, including data entry, updates, and minor & medium configurations based on user requests and system enhancements. Participate in the implementation of new applications.
- User Training: Assist in onboarding and training new team members on how to use the Talent Technology Applications effectively.
- Documentation: Maintain clear and up-to-date documentation related to system processes, procedures, and issue resolution.
- User Communication: Keep users informed about system updates, outages, and changes, ensuring a positive user experience.
- Process Improvements: proactively escalate issues and issue patterns to the Talent Technology Lead and together identify system and process improvement opportunities.
- Collaboration: Demonstrate strong communication skills, effectively interacting with stakeholders across the organization. Collaborate seamlessly with team members, both independently and within project contexts.
Qualifications
- Experience with configuring and optimizing ATS systems (Greenhouse and/or SmartRecruiters preferred).
- Familiarity with additional recruitment technologies (think LinkedIn, CRM, video interviewing, and assessment solutions) is a major advantage.
- A problem-solving mindset, ready to tackle tech hiccups with patience and a systematic approach.
- Ability to craft and deliver engaging training and support materials to help everyone get the most out of our tech.
- A passion for staying ahead of the curve in recruitment technology and always on the lookout for tools and trends that could elevate our process.
- Strong organizational skills, with a talent for managing multiple projects and priorities effortlessly.
- Excellent communication skills, comfortable liaising with a variety of stakeholders.
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
You will fit into a truly diverse team across 27 countries – what matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.
Why you’ll love working with us
- Innovation and growth: Be at the forefront of HR innovation, with ample opportunities for professional development and growth.
- Competitive compensation: Receive a competitive salary and restricted stock units.
If you have any further questions about the position, you can turn to:
Orsi Kocsis, Senior Talent Acquisition Partner –
Please note that we do not accept applications sent by mail . You should submit your application through our careers website!
