- This is a fully remote position, allowing you to work from the comfort of your own home from anywhere inside the US.
- Will be responsible for working ServiceNow tickets supporting Member & Provider websites and internal B C BBC Employee applications.
- Troubleshooting one-off issues.
- Regularly perform AMI updates and iSeries Password Rotations.
- Position would be normal hours and somewhat flexible on time, but must be able to stay until 5:00 pm CT
- Will participate with the team for deployments for Member & Provider websites and internal Employee applications. Typical deployment schedule is Mondays between 8pm and Midnight CT or Thursday mornings at 6am – 7am CT, however, emergent deployments could be made at any time off-hours (7pm CT – 7am CT).
- Make needed updates to databases and or site content.
- Log into on-premise servers and/or boxes to check log files when troubleshooting production issues.
- Monthly and quarterly reporting & monthly patch testing
- This team oversees operations for probably 30+ websites as well as at least 15 internal employee applications.
- Our sites and application depend on both on-prem and AWS servers, SQL databases, feeds to or from other internal systems, network, etc.
This position develops guidelines for specific areas within Production Operations and drives the automation of these functions through the use of appropriate tools and improve the overall productivity and performance of the assigned IT Service Area.
- Understands and learns Lean Thinking and applies it to improve flow within a specific production operation.
- Implements process improvements in a specific area of ITIL Service Delivery or ITIL Service Management (Incident, Problem, Change etc.).
- Drives the automation of routine tasks such as Patching, Alerting etc. through the use of Magellan tools such as ServiceNow, Tanium and others.
Other Job Requirements
Responsibilities
7+ years related experience including a minimum of 3-4 years of designing, building and maintaining infrastructure or application services in IT.
Strong coaching capabilities.
Strong understanding of Cloud and SaaS technologies.
Critical thinker.
Demonstrated problem solving techniques.
Strong verbal and written communication skills.
General Job Information
Title
Principal IT Production Operations Specialist – Fully Remote
Grade
26
Work Experience – Required
IT
Work Experience – Preferred
Management/Leadership
Education – Required
Education – Preferred
Bachelor’s – Computer and Information Science
License and Certifications – Required
License and Certifications – Preferred
Salary Range
Salary Minimum:
$70,715
Salary Maximum:
$113,145
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
SaaS cloud-computing SQL ServiceNow itil ibm-midrange Amazon Web Services (AWS) lean-product-management amazon-ami