Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
As a team member of RSS, you execute the day-to-day activities according to the agreed service level requirements, in compliance with the SOPs of the respective business sub-process. You are responsible for managing incoming and outgoing phone calls based on the predefined SLAs and processes and incoming Service Now tickets. With your dedicated work, you contribute continuously to the improvement of the performance of Roche-Budapest.
The Opportunity
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Your key responsibilities will be providing support on 1st level questions, system related questions, role management, consultancy services on existing procurement functionalities of the system/platform for end users
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Providing support primarily by phone and ticketing tool for above mentioned system related queries coming from Indirect Procurement End Users
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Creating/maintaining and following up cases/tickets in the adequate quality and in timely manner – within 24 hours if possible- in order to achieve the best response and end-to-end resolution time
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Being a bridge between other resolver groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level
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Contribute continuously to the implementation of new tasks and responsibilities coming to the RSS
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Maintaining SOPs, Annexes and training materials for 1st level support
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Prepare and share knowledge base documents in timely manner or for the requested deadline
Who you are
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Basic understanding of procurement support
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Good numerical and analytical skills
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Able to work in a fast paced environment
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Outstanding customer service and interpersonal skills
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Highly accountable, agile, and results oriented.
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Excellent organizational skills and ability to prioritize tasks
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Strong communication skills in English is essential. Additional languages based on region (French)
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We are seeking an individual with 1-3 years of experience in Procurement operational or support. Experience and knowledge of SAP/ SAP SRM
In exchange we provide you with
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Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
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Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (1 office day/week on average, and we provide fully remote working conditions within Hungary) . We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
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A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
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Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.
Roche is an Equal Opportunity Employer.
SAP Finance Coaching Innovativeness Analytical skills Establishing interpersonal relationships numeric service-level-agreement Customer service procurement Human Resources (HR) Communication Mentoring resolver Information technology (IT) Training Standard Operating Procedure (SOP) Team Buildings Leadership Flexibility Organizational skills