**Building Location:**
Support Services Building
**Department:**
47270 Enterprise Imaging
**Job Description:**
Provides a variety of services and high level support for the analysis of mid complexity projects along with the support and maintenance of EHR applications that are affected. Successfully leads initiatives and projects with other staff. Subject matter expert in assigned applications and works to develop a breadth of knowledge across applications. Develops, implements, and presents educational programs for end users. Responsibilities include mid complexity issues; acting as the liaison between customer and support staff to resolve issues; understanding and adhering to service provider/customer chain of accountability that ultimately leads to the patient. This position must be highly responsive to customers and show an aptitude for the translation of customer requirements into feasible options within the application. Duties also include planning and implementing technology learning programs, and assessing users during technology learning programs for successful competence. Works under general supervision.
– Epic Cupid and Epic Radiant experience perferred
– Rotating On-Call
**Education Qualifications:**
Bachelor’s degree in Information Services, Business, Healthcare or related field of study plus 2 years of experience in Information Services, Business Services, Healthcare or related field.
OR
Associates degree and 4 years of experience in Information Services, Business Services or Healthcare.
OR
6 years of experience in Information Services, Business Services or Healthcare.
**Licensure/Certification Qualifications:**
Certification in Epic Cupid and Epic Radiant applications preferred.
**FTE:**
1
**Possible Remote/Hybrid Option:**
Remote
**Shift Rotation:**
Day Rotation (United States of America)
**Shift Start Time:**
8:00 A
**Shift End Time:**
4:30 P
**Weekends:**
**Holidays:**
No
**Call Obligation:**
Yes
**Union:**
**Union Posting Deadline:**
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Find your calling. Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We’re looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.
**Our Values**
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Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.
**Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.**
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
