Overview Lifeway is seeking a Salesforce Business Systems Analyst | Remote who is responsible for producing requirements for implementation in Salesforce and confirming their functionality. Why Lifeway? Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team. Learn more about our culture at team.lifeway.com/culture-code This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings. #LI-Remote Responsibilities Work closely with the Technical Platform Manager, GTM Ops team and other designated business partners to proactively identify and respond to challenges that can be solved with system improvements. Participate in requirements gathering sessions and workshops that produce process maps, diagrams, mock-ups, and other documents that can be used to generate specific functional business requirements. Contribute to the writing of user stories collaboratively or independently. Gather metrics of success and estimated performance improvements for requested features and enhancements to help prioritize. Coordinate the tracking and acceptance testing of features and enhancements with the GTM Ops team and other designated business partners by producing acceptance criteria, developing test plans, performing functional testing, and scheduling functionality reviews. Collaborate with the technical and business teams in producing and maintaining a data dictionary of all data points, their definitions, their sources and destinations, and their use within the platform. Work closely with project manager to ensure successful delivery of Salesforce projects within scope, time and budget. Research both released and upcoming Salesforce features while working closely with the Sr. Salesforce Admin to recommend valuable additions to the Lifeway Salesforce platform. Work with Scrum Master and Platform Manager to ensure agile best practices are followed Define, monitor and report on key performance indicators for the health and adoption of the platform Produce quality deliverables within hard deadlines under minimal guidance Triage production issues and resolve based on priority Qualifications Bachelor’s degree in computer science, information technology, or related degree preferred 3+ years Salesforce business analyst experience (or similar CRM) with technical aptitude and business analysis skills Proven ability to think strategically and analytically about business issues Strong knowledge Agile (Scrum) and of all phases of SDLC Strong organizational, interpersonal, and analytical skills with attention to detail Experience serving as a key contributor on the implementation of an enterprise system Experience facilitating meetings including creating agendas, scheduling, leading, capturing action items Working within various levels of an organization Experience with Jira or similar agile project management tool Experience with Salesforce Sales Cloud and Service Cloud required Experience with Marketing Cloud a plus
test-planning Key Performance Indicators (KPIs) data-dictionary Agile Business Analyst Establishing interpersonal relationships Analytical skills Attention to details CRM Computer Science remote work User stories Information technology (IT) Salesforce Business Systems Analysis Project management Organizational skills SDLC functional-testing platform requirements-management Jira acceptance-testing diagrams Scrum Master Business Process Modeling